Open To Work
JESSICA TEDFORD
Lynwood,CA
Summary
Dynamic Operations Supervisor with a proven track record in optimizing logistics and transportation management. Effective in enhancing team productivity through targeted training and mentoring, while maintaining compliance with industry safety protocols.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
Roadrunner Transportation Systems Inc.
Commerce, California
10.2023 - 06.2026
- Supervised daily freight logistics operations, ensuring timely delivery and adherence to service standards.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented safety protocols to maintain compliance with industry regulations.
- Resolved customer inquiries regarding shipping status and service issues, contributing to increased customer satisfaction.
- Coordinated with other departments to align efforts with organizational goals.
Operations Supervisor
ABF Freight System
Pacoima, CA
04.2021 - 04.2023
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace, employee safety and readiness.
- Trained employees to enhance team productivity and engagement.
- Monitored employee attendance records to ensure compliance with company policies. and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated logistics and transportation schedules for efficient freight movement.
Operations Supervisor
Roadrunner Transportation Systems Inc.
Commerce, CA
06.2019 - 03.2021
- Planned work assignments and equipment allocations to achieve transportation and production goals.
- Enhanced operational performance and reduced labor expenses through development and optimization of standard practices.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Recommended and implemented measures to boost worker motivation and improve equipment performance and work methods.
Freight Operations Supervisor
XPO Logistics
Carson, CA
11.2017 - 06.2019
- Managed 8-10 employees, coached on loading and unloading techniques, enforced OSHA, FMCSR, and DOT regulations to ensure compliance and safety.
- Planned and coordinated inbound and outbound freight shipments.
- Assigned tasks to employees, monitored performance, and provided actionable feedback for improvement.
- Implemented schedule changes that improved workflow efficiency and reduced delays.
- Developed strategies that balanced transportation cost reduction with adherence to quality standards.
- Resolved customer complaints related to freight operations promptly to maintain service quality and customer satisfaction.
- Trained and guided new staff on freight operations procedures to enhance operational readiness and efficiency.
Customer Service Representative
Con-Way Freight
Santa Fe Springs, CA
08.2006 - 11.2017
- Responded to customer inquiries, delivering accurate information about products and services to enhance customer experience.
- Managed inbound calls and emails, ensuring effective customer service and timely assistance.
- Consulted with customers to effectively resolve service and billing issues, enhancing customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly a calm, friendly demeanor.
- Escalated customer concerns to supervisors, facilitating timely resolutions.
- Built strong customer relationships, fostering loyalty and encouraging repeat business.
- Handled overages, shortages, and damages in shipments to ensure accurate inventory records.
- Dispatched company and OTR drivers
Education
High School Diploma -
Downey High School
Downey, CASkills
- Transportation regulations
- Safety Management
- Regulatory Compliance
- Operational planning
- Workflow optimization
- Process efficiency
- Productivity optimization
- Performance analysis
- Process improvement
- Staff Supervision
- Performance Monitoring
- Employee training
- Team Leadership
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Lynwood, CA
Open to relocation: No
Timeline
Operations Supervisor
Roadrunner Transportation Systems Inc.
10.2023 - 06.2026
Operations Supervisor
ABF Freight System
04.2021 - 04.2023
Operations Supervisor
Roadrunner Transportation Systems Inc.
06.2019 - 03.2021
Freight Operations Supervisor
XPO Logistics
11.2017 - 06.2019
Customer Service Representative
Con-Way Freight
08.2006 - 11.2017
High School Diploma -
Downey High School