Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Ford

Operations Supervisor
Harrisburg,PA

Summary

Looking to retain a supervising role and utilize my leadership skills to motivate staff and production teams to improve productivity and meet organizational objectives

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience

Work History

Transit Bus Operations Supervisor

Rabbit Transit Authority
02.2024 - Current
  • Ensured all drivers adhered to rules and regulations governing safety standards while operating vehicles
  • Tracked employee attendance records and leave request in order to accurately manage payroll
  • Regularly communicated updates regarding route changes or schedule adjustments with drivers via radio
  • Resolved customer complaints in a professional manner and provided assistance when needed
  • Coordinated with other departments such as Maintenance, Dispatch, and Operations to ensure smooth running of the transportation system
  • Performed payroll entries and scheduling adjustments for all drivers
  • Utilized computerized scheduling and dispatching software in support of operation efforts

Part Time Fleet Dispatch Supervisor

UPS
10.2023 - Current
  • Implemented safety protocol for driver to minimize risk of accidents or injury
  • Facilitated communication between driver, customers and vendors throughout the duration of shipments
  • Assigned loads to drivers based on designed routes and driver location
  • Coordinated daily workflow in adherence with critical timelines, along with implementing safety protocols

Transit Bus Operator

Rabbit Transit Authority
02.2023 - 01.2024
  • Responded promptly to radio transmissions from dispatchers or supervisors
  • Excelled in customer service resolving passenger complaints and issues with tact and diplomacy
  • Conducted pre-trip and post-trip inspections before and after routes to ensure proper functioning of equip
  • Adhered to established schedules, ensuring that trips were completed on time
  • Communicated delays, construction and other irregularities to dispatch to aid in alternate route mapping
  • Followed all applicable laws, rules and regulations related to operating a transit bus

Education

High School Diploma -

Francis Lewis HS
Flushing, NY

New York Technical College -

New York Technical College
Brooklyn, NY
01.1990

Skills

  • Warehouse management
  • Freight management
  • Fleet management
  • Route optimization
  • Transportation compliance
  • Dispatch operations
  • Transportation regulations
  • Safety management
  • Operations management
  • Staff scheduling
  • Customer retention
  • Employee scheduling

Timeline

Transit Bus Operations Supervisor

Rabbit Transit Authority
02.2024 - Current

Part Time Fleet Dispatch Supervisor

UPS
10.2023 - Current

Transit Bus Operator

Rabbit Transit Authority
02.2023 - 01.2024

New York Technical College -

New York Technical College

High School Diploma -

Francis Lewis HS

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Sherry FordOperations Supervisor