Felix Crespo
Miami,Florida
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bus Operator / Transit Operations Supervisor
Miami Dade Transit
Miami, Florid
09.1990 - 11.2020
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Tracked changes in computer system to keep records current and accurate.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.1980
Skills
- Operations Management
- Customer Relations
- Staff Supervision
- Logistics Coordination
- Team Training
- Delegation
Certification
- Commercial Driving License.
Languages
English
Professional
Spanish
Professional
Accomplishments
- Outstanding Humanitarian Support during 2010 Haiti Repatriation Operation, Southern Region Emergency Repatriation Miami Fl.
- Passenger Praise Certificate, Miami FL. October 2002
- Department of the Army, Certificate of Achievement, 2001 / 2002
Affiliations
- Enjoy walking as part of physical activities
References
References available upon request.
Timeline
Bus Operator / Transit Operations Supervisor
Miami Dade Transit
09.1990 - 11.2020
Associate of Applied Science - Business Management
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Shameka EarlyShameka Early
Bus Operator at Miami Dade TransitBus Operator at Miami Dade Transit
Eddys GonzalezEddys Gonzalez
Transit Maintenance Shop Supervisor at Miami-Dade TransitTransit Maintenance Shop Supervisor at Miami-Dade Transit
Linda PorterLinda Porter
Bus Operator at Miami Dade TransitBus Operator at Miami Dade Transit
Shaunice OrrShaunice Orr
Transit Bus Operator at Miami Dade TransitTransit Bus Operator at Miami Dade Transit
RAFAEL VAZQUEZRAFAEL VAZQUEZ
Senior Account Manager - Supply Chain Solutions at International Logistics SolutionsSenior Account Manager - Supply Chain Solutions at International Logistics Solutions