Shatara Johnson-Bey
Waldorf,MD
Summary
Offering over 10 years of managing experience in transportation and a decisive leadership style. Highly motivated employee with customer service, multitasking and time management abilities. Strong worth ethics, adaptability, and exceptional interpersonal skills. Devoted to giving every customer and employee a positive experience.
Overview
24
24
years of professional experience
Work History
Transit Field Supervisor / Bus Street Operations
Washington Metropolitan Area Transit Authority
12.2023 - Current
- Enforces compliance with company policies and procedures as well as applicable Standard Operating Procedures (SOP), rules and regulations.
- Oversees and maintains the safe and reliable service of WMATA's transit vehicles within the three jurisdictions.
- Maintains contact with the Metro Integrated Command and Communications Center (MICC) via two-way radio, cellphone, and laptop computer to receive and/or transmit information.
- Interacts with customers, law enforcement, emergency personnel, and schools, as needs dictate.
- Investigates revenue and non-revenue accidents and determines if FTA testing is required.
- Responds to customers' needs, complaints, and operator/passenger disputes.
- Operates and monitors multiple computer systems, from various sources, such as CleverCad, Real Time Bus Information System (RTBIS), and live video.
- Investigates problems and anomalies; and interacts pro-actively with Bus Operators and Bus Maintenance staff.
- Analyzes and makes recommendations regarding schedule adherence and other operational needs.
- Reports concerns, discrepancies and/or unsafe conditions to appropriate personnel. Recommends corrective actions.
Bus Control Dispatcher / MICC
Washington Metropolitan Area Transit Authority
09.2019 - 12.2023
- Received, processed and coordinated communications between the Bus Operations Communication Center (BOCC) and operating units within the Washington Metropolitan Area Transit Authority
- Maintained two-way radio communications with Metrobus Operators, Transit Field Supervisors, revenue/non-revenue operations and other radio equipped vehicles
- Dispatched and directed service trucks to respond to disabled buses
- Maintained immediate communications with divisional and mechanical departments relative to operating requirements
- Received detention reports from Bus Operators and Transit Field Supervisors on accidents, disabled buses, sick, injured, and/or disorderly passengers, fare disputes, assaults, and other occurrences
- Dispatched Transit Field Supervisors, requested Transit and local police/fire department or other related assistance in accordance with operating procedures
- Accurately recorded all events in Maximo (maintenance database) and prepared a detailed Event Summary report of all unusual events, accidents/incidents/occurrences as defined by the BOCC management
- Completed other tasks and assignments as directed by management
Assistant Superintendent / Office of Bus Transportation
Washington Metropolitan Area Transit Authority
10.2017 - 09.2019
- Provided daily support to the Division Superintendent to ensure effective and efficient bus operations
- Managed four Bus Operations Managers, over 300 Bus Operators, and 6 Depot Clerks
- Monitored and enforced WMATA’s Absenteeism Policy/Instruction 7.4.4/2 to include counseling and administering appropriate disciplinary actions
- Responded to Operator grievances in the first and second steps
- Attended monthly Bus Stat, Local Safety Committee, Local Customer Care and Safety meetings
- Reported weekly the divisions person power, staffing issues, on-time performance by route, accidents and hot spots
- Completed Mid-Year and Annual Performance Evaluations for Bus Operations Managers
- Investigated supervisory reports, accidents, and complaints and administered appropriate disciplinary actions
- Handled grievances at the first and second steps
- Testified on behalf of the Authority at Arbitration hearings
Manager of Street Operations / Bus Service Operations
Washington Metropolitan Area Transit Authority
08.2008 - 10.2017
- Provided daily support to the division Assistant Superintendent to ensure effective and efficient bus operations
- Addressed customer concerns to resolve issues and minimize official complaints
- Monitored On-Time Performance by route
- Managed over 300 Bus Operators, five Depot Clerks, and two Training Instructors
- Completed and maintained absenteeism reports
- Completed accurate accident investigations and ratings
- Investigated and administered appropriate disciplinary actions
- Thorough knowledge of the Bus Transportation Employee Handbook (Rules and Regulations), Standard Operating Procedures, Collective Bargaining Agreements (Local 689 and Local 922), and disciplinary action procedures
- Assisted the Superintendent in providing employees the necessary tools and training to effectively perform their jobs
- Review and discussed accidents, DriveCam events, customer complaints, on duty injuries with employees in order to improve operating performance and or resolve operating challenges
- Coached and corrected employee behaviors to improve work performance to ensure quality service is provided daily
- Investigated and responded to Executive customer complaints
- Utilized various reporting systems to include Safety Management System (SMS), Trapeze, and PeopleSoft
- Maintained integrity, trust and confidentiality
Depot Clerk
Washington Metropolitan Area Transit Authority
11.2007 - 08.2008
- Maintained day books for Operators and Station Managers
- Assigned work to extra-board Operators and Station Managers
- Assigned work in accordance with the Collective Bargaining Agreement (CBA), in an efficient and economical manner
- Issued manifests, transfers, station keys and hand-held radios to Operators and Station Managers
- Completed late and sick reports
- Assisted in the completion of accident/occurrence reports, lost/found and other appropriate reports
Train Operator
Washington Metropolitan Area Transit Authority
04.2005 - 07.2006
- Operated trains in revenue and non-revenue service
- Coupled and uncoupled trains as directed by the Interlocking Operator or Terminal Supervisor. Operated trains to the dispatching track and to the car shop
- Received dispatching information from the Tower Master
- Exercised prudent and good judgement under normal and emergency situations, ensuring the safety of Metrorail customers, employees, and equipment
- Reported and documented all emergencies and unusual occurrences to the Rail Operations Control Center (ROCC)
- Maintained a knowledge of the MSRPH, SOPs, Permanent and Temporary Orders, and the Train Operations Guide
Bus Operator
Washington Metropolitan Area Transit Authority
12.2000 - 04.2005
- Operated a commercial passenger vehicle, provided safe, reliable, and quality bus service to customers by adhering to Safety Regulations and Standard Operating Procedures
- Ensured the established fare was collected
- Provided schedule, route, and fare information as needed
- Completed Bus Pre-trip Inspections to ensure safe serviceability of the bus
- Operated wheelchair lifts and assisted disabled patrons in boarding, riding, and alighting
- Provided great customer service to the riding public
- Reported all incidents that occurred in or around the Metrobus in a timely manner
Education
Diploma -
Suitland High
District Heights, MD06.1995
Skills
- Customer Service
- Communications
- Integrity
- Accountability
- Field Operations
- Task delegation
- Safe Operations and Healthy Working Environment
Completed Courses
- Fundamental to advanced knowledge in CleverCad System
- CleverWorks
- Secure Bus Access
- Real Time Bus Information System
- Safety Management Systems
- Trapeze
- PeopleSoft
- Metro Incident Command (IMF)
- FEMA ICS-100 Introduction to Incident Command
- FEMA ICS-200 Basic Incident Command System for Initial Response
- FEMA IS-700 Introduction to the National Incident Management System
- Technical Success Behaviors
- Interpersonal Skills
- Crucial Confrontation
- Religious Accommodations
- Inclusion Strategies
- Preventing Whistleblower Retaliation
- Drug and Alcohol Reasonable Suspension
- EEO Compliance and Policies for Supervisors
- Metro Lead-Leadership
Timeline
Transit Field Supervisor / Bus Street Operations
Washington Metropolitan Area Transit Authority
12.2023 - Current
Bus Control Dispatcher / MICC
Washington Metropolitan Area Transit Authority
09.2019 - 12.2023
Assistant Superintendent / Office of Bus Transportation
Washington Metropolitan Area Transit Authority
10.2017 - 09.2019
Manager of Street Operations / Bus Service Operations
Washington Metropolitan Area Transit Authority
08.2008 - 10.2017
Depot Clerk
Washington Metropolitan Area Transit Authority
11.2007 - 08.2008
Train Operator
Washington Metropolitan Area Transit Authority
04.2005 - 07.2006
Bus Operator
Washington Metropolitan Area Transit Authority
12.2000 - 04.2005
Diploma -
Suitland High
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