Jessica Teixeira
Boston,MA
Summary
Dynamic professional with extensive experience in customer service and security at Community Resources for Justice. Proven ability to lead teams and enhance operational efficiency through effective communication and organizational skills. Bilingual and adept at report writing, ensuring accurate documentation and fostering positive relationships with residents and staff alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Monitor
Community Resources for Justice
Boston, MA
03.2025 - Current
- Front Desk Duties: general reception, sign residents in and out, take calls, greet and sign in visitors, conduct telephone spot checks, enter documentation in SecurManage, and sort and distribute mail.
- Security/Accountability Duties: conduct house rounds (life/safety checks) as scheduled, perform nightly bed checks, perform bag, pat, and room searches, monitor resident daily details, and enter documentation in SecurManage.
- Take urine samples per schedule, complete documentation, administer alco-sensor tests, and enter documentation in SecurManage.
- Serve as a pro-social role model to residents to support their behavior change, and to effectively convey information and respond to residents' concerns, needs, and complaints.
- Attend training and staff meetings as required. Perform other job-related projects and activities as requested or directed.
Receptionist
Herb Chambers Porsche of Boston
Allston, MA
12.2020 - 07.2023
- Greet customers, be friendly, professional, courteous, and efficient when working with customers and employees.
- Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold.
- Handle customer complaints diplomatically, and refer complaining customers to the appropriate individual for resolution.
- Receive cash, checks, and credit card payments from customers, and record the amount received on the repair order and/or counter ticket.
- Work cooperatively with the sales team.
- Assist in scheduling and confirming sales appointments.
Cash Logistics Processor
Garda World Cash Logistics
Boston, MA
05.2018 - 08.2020
- Check in all work and cash through the window.
- Verify cash, perform data input, and check for all deposit types.
- Balance all individual teller sales.
- Validate bulk pull and fill each order by packing slip.
- Responsible for the accuracy and timely verification of all customer deposits and orders.
- Counting currency, coins, and checks.
- Verify assigned work, inspect bags for evidence of tampering, enter transactions into a computer, and balance funds.
Education
Associate of Science - Criminal Justice
Roxbury Community College
Boston, MA05-2026
High School Diploma -
Fenway High School
Boston, MA05-2014
Skills
- Customer service
- Report writing
- Organizational skills
- Data entry
- Leadership
- Bilingual
- Teamwork
- Written and verbal communication
Certification
- Basic Firearms Safety Certificate
- CPR Training
Languages
English
Full Professional
Cape Verdean Creole
Professional
Timeline
Program Monitor
Community Resources for Justice
03.2025 - Current
Receptionist
Herb Chambers Porsche of Boston
12.2020 - 07.2023
Cash Logistics Processor
Garda World Cash Logistics
05.2018 - 08.2020
Associate of Science - Criminal Justice
Roxbury Community College
High School Diploma -
Fenway High School
Similar Profiles
Farah PaulFarah Paul
Meaningful Day Coordinator Manager at Community Resources for JusticeMeaningful Day Coordinator Manager at Community Resources for Justice
Allison KnowlesAllison Knowles
Grants and Development Manager at Community Resources For JusticeGrants and Development Manager at Community Resources For Justice
MICHAEL ANTWIMICHAEL ANTWI
Residential counselor at Community Resources for JusticeResidential counselor at Community Resources for Justice
Geoffrey PerryGeoffrey Perry
Real Estate Agent at Preview PropertiesReal Estate Agent at Preview Properties
Ahmed ElmekkawyAhmed Elmekkawy
Assistant Director of Security at Allied UniversalAssistant Director of Security at Allied Universal