Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Tellez

Cypress

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Administrative Secretary

Spring Independent School District
08.2024 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
  • Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
  • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Maintained inventory of office supplies and placed orders.
  • Streamlined communication with external stakeholders, maintaining positive image of company.
  • Ensured compliance with regulatory requirements by keeping up-to-date records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Administrative Assistant

Klein Forest High School
07.2023 - 08.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for principal and or assistant principal by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages.
  • Entered Daily Attendance , DAEP Referrals , and make all calls to necessary parties regarding student discipline.
  • Head of Letterman Jacts , Senior Events, Cap & Gowns , Lost & Found .
  • Bilingual Representation for the school
  • Assisted with setting up LPAC’s
  • Organization for all student files and documents.
  • Multiple data entries for discipline in Skyward .


Administrative Secretary

Spring Independent School District
08.2022 - 06.2023
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in daily office operations.
  • Managed multi phone line as well as an walkie talkie communication .
  • Ability to multitask .
  • Able to work under pressure ,

Receptionist

Tomball ISD
02.2020 - 05.2022
  • Greeted all visitors with courtesy and guided them to their desired locations
  • Raptor System
  • Strong knowledge of reception and telephone etiquette and techniques
  • Wide knowledge of general clerical and record-keeping techniques
  • Familiarity with standard office practices, principles, and methods
  • Ability to receive all incoming calls/inquiries and directs and relay messages
  • Ability to provide information and assistance to students, staff and parents
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Answered and quickly redirected large volume of calls on central system.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Paraprofessional Aide

Cy Fair ISD
08.2017 - 02.2020
  • Clerical duties such as ICS with special needs students ,
  • Primary work room attendant, assist in basic receptionist duties, such as answering phones, preparing for special events etc
  • Assist teacher in preparing instructional materials and classroom displays
  • Help with administration and scoring of objective testing instruments or work assignments
  • Help maintain a neat and orderly classroom
  • Help with inventory, care, and maintenance of equipment, books and supplies
  • Help teachers keep administrative records and prepare required reports
  • Provide orientation and assistance to substitute teachers
  • Conduct instructional exercises assigned by the teacher; work with individual students or small groups
  • Help supervise students throughout the school day, inside and outside the classroom
  • This includes lunchroom, bus and playground duty
  • Keep the teacher informed of special needs or problems of individual students
  • Participate in staff development training programs to improve job performance
  • Participate in faculty meeting and special events as assigned
  • Perform other duties as assigned by the teacher, principal or other school personnel supervisor
  • Regular and reliable attendance is an essential job function.

Medical Assistant

Aicon Family Clinic
03.2017 - 08.2017
  • Data entry in EHR system
  • Obtained client medical history, medication information, symptoms and allergies.
  • Capable of working front office as well as back office when needed to
  • Translate for Spanish speaking pt.'s
  • Perform administrative task such as ordering supplies , filing and updating medical records
  • Send out appointment reminders and no show daily
  • Call appointments for following business day
  • Opened office daily and ensured office was ready for daily operations
  • Obtained pts medical records, immunization records and vitals, medical history, drug history and allergen list
  • Newborn screens , lead and hemoglobin
  • Administer vaccines
  • Venipuncture knowledgeable
  • Collect specimens and complete lab orders
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained pre- and post-treatment vital signs and weight.

Medical Assistant/ Receptionist

Bear Creek Pediatrics
08.2016 - 03.2017
  • Check pt's in and out
  • Answer phones and make appointments
  • Verify ins and collect copays
  • Data entry in EHR system
  • Capable of working front office as well as back office when needed to
  • Translate for Spanish speaking pt's
  • Perform administrative tasks such as ordering supplies , filing and updating medicalrecords
  • Send out appointment reminders and no show daily
  • Call appointments for following business day
  • Opened office daily and ensured office was ready for daily operations
  • Obtained pts medical records, immunization records and vitals, medical history, drughistory and allergen list
  • Newborn screens , lead and hemoglobin
  • Administer vaccines
  • Venipuncture knowledgeable
  • Collect specimens and complete lab orders
  • VFC coordinator

Medical Assistant/Receptionist

Fall Creek Family Medicine
09.2008 - 03.2010
  • Ensured that all patients signed in and out daily
  • Verified all insurance coverage with insurance providers
  • Responsible for all filing, faxing and copying of health documents
  • Ensured that all mail was sent out daily
  • Assisted the Physician by taking vitals.

Retail Cashier

Best Buy
03.2006 - 11.2006
  • Provided excellent customer service to all customers
  • Responsible for giving customers accurate totals onpurchases
  • Made sure that the cash drawer was balanced
  • Assisted with store inventory when needed.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in the system.

Front DeskReceptionist

Sheraton Hotel
08.2004 - 08.2005
  • Answered all guest's calls
  • Provided excellent customer service when taking reservations
  • Guided all guests to their respective areas.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Medical Assistant Diploma - Medical Assistant

Everest Institute
Houston, TX
07.2008

High School Diploma -

Westfield High School
Spring Tx
05.2004

Skills

  • 45 wpm
  • Effective communication
  • Ability to work under pressure
  • Decision making
  • Time management
  • Self-motivated
  • Leadership Skills
  • Adaptability
  • On-time
  • Dependable
  • Social Perceptiveness
  • Customer Service
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Administrative Secretary

Spring Independent School District
08.2024 - Current

Administrative Assistant

Klein Forest High School
07.2023 - 08.2024

Administrative Secretary

Spring Independent School District
08.2022 - 06.2023

Receptionist

Tomball ISD
02.2020 - 05.2022

Paraprofessional Aide

Cy Fair ISD
08.2017 - 02.2020

Medical Assistant

Aicon Family Clinic
03.2017 - 08.2017

Medical Assistant/ Receptionist

Bear Creek Pediatrics
08.2016 - 03.2017

Medical Assistant/Receptionist

Fall Creek Family Medicine
09.2008 - 03.2010

Retail Cashier

Best Buy
03.2006 - 11.2006

Front DeskReceptionist

Sheraton Hotel
08.2004 - 08.2005

Medical Assistant Diploma - Medical Assistant

Everest Institute

High School Diploma -

Westfield High School
Jessica Tellez