Jessica Teodoro
Rixeyville,VA
Summary
Dynamic Guest Advocate Trainer at Target with exceptional communication and strong empathy, enhancing customer satisfaction through efficient returns and exchanges. Trained new staff, fostering teamwork and collaboration while maintaining a clean store environment. Leveraged product knowledge to deliver outstanding service, ensuring positive shopping experiences and resolving guest concerns effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Advocate Trainer
Target
04.2019 - Current
- Assisted guests with inquiries, ensuring positive shopping experiences.
- Managed product returns and exchanges efficiently, enhancing customer satisfaction.
- Collaborated with team members to maintain store cleanliness and organization.
- Supported promotional events by setting up displays and engaging customers.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
MBA - Mini-MBA
International Business Management Institute
Berlin, Germany03.2023
High School Diploma -
Holy Spirit Academy
Abra, Philippines03.2009
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Detail-oriented
- Computer skills
- Guest accommodations
- Flexible schedule
- Product sales
- Payment processing
- Financial transactions
- Basic accounting
- Verbal and written communication
- Cash handling experience
- Teamwork and collaboration
- Sales transactions
- Order and refund processing
- Retail store support
- Understanding customer needs
- Merchandise orders and exchanges
- Key holder experience
- Staff education and training
Accomplishments
Filipino community group board member. Achieved mini-mba certification. Speak (Tagalog) fluently. Currently working as trainer guest advocate at target.
Certification
Mini-MBA
Languages
Tagalog
Native or Bilingual
Timeline
Guest Advocate Trainer
Target
04.2019 - Current
MBA - Mini-MBA
International Business Management Institute
High School Diploma -
Holy Spirit Academy