JESSICA TEPPERT
Summary
Accomplished manager with over six years of leadership experience in both creative studio and food service environments. Skilled in team supervision and exceptional customer service in fast-paced, hands-on settings. Committed to cultivating a welcoming and customer-focused atmosphere while actively seeking to strengthen team dynamics. Possesses an Associate of Arts degree and is currently pursuing certification to become a Certified Electronic Transcriber.
Overview
8
8
years of professional experience
Work History
Co-Manager
Glazed & Amused
North Canton, OH
04.2021 - 05.2025
- Co-led a team of six employees, ensuring completion of daily tasks through guidance
- Provided personalized assistance with instructions, ideas, and techniques encouraging customers to express their creativity through their pottery
- Managed inventory by monitoring items in stock, ordering glaze supplies, and handling incoming shipments
- Prioritized customer service, studio cleanliness, kiln operation, and timely order fulfillment
- Trained new employees on company policies, procedures, and service standards in a supportive atmosphere
Shift Leader
Pulp Juice & Smoothie Bar
North Canton, OH
10.2017 - 04.2019
- Streamlined workflows during high-traffic periods through effective team collaboration
- Monitored ingredient stock levels, assisted management with timely inventory orders
- Delivered exceptional customer service by accurately fulfilling orders and addressing special requests and concerns
Education
Associate of Arts - General Studies
Stark State College
Canton, OH05-2024
Skills
- Team Leadership & Training
- Customer Service Excellence
- Multitasking in High-Volume Settings
- Creative Environment Oversight
- Time Management & Workflow Optimization
- Inventory Management & Ordering
- Prioritization
- Friendly & Outgoing
- Product Knowledge
- Order Accuracy
- POS systems & Cash Handling
Timeline
Co-Manager
Glazed & Amused
04.2021 - 05.2025
Shift Leader
Pulp Juice & Smoothie Bar
10.2017 - 04.2019
Associate of Arts - General Studies
Stark State College