JESSICA THOMAS
Willingboro,NJ
Summary
High-performing, strategic-thinking Human Resources professional with over 15 years of experience supporting fast-paced healthcare organizations. Adept at assessing business needs, generating options and implementing solutions in collaboration with stakeholders. Well-versed in all phases of Talent Acquisition, an excellent communicator with the ability to lead, influence and exercise solid decision-making skills. Dedicated to building and strengthening relationships with clients, colleagues, candidates and management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Workforce Planning & Talent Acquisition
PharmScript, LLC
Somerset, NJ
07.2019 - Current
- Provide strategic Talent Acquisition Leadership through planning, managing and executing PharmScript vision to develop and implement all recruiting activities covering over 1,900 employees in 24 locations across 20 states
- Function as effective, key and trusted advisor to Senior Leadership, over 100 hiring managers and HR Business Partners in a high volume, and matrixed environment by proactively aligning talent acquisition solutions to achieve strategic initiatives supporting the evolving culture and business plans
- Lead a staff of 12 direct reports with functional oversight for all recruiters while maintaining rolling 250 open requisitions
- Coach and mentor talent acquisition team as proactive, consultative function
- Responsible for closing 1,270 requisitions during 2021 fiscal year to successfully hire 1,021 and onboarding 906 (89 %) new employees
- Reduced average time to fill from 68 days in first quarter to best in class 45 days by the end of third quarter with a yearly average of 57 days
- Develop and manage TA reporting processes to provide analytics for pre-employment compliance, turnover and requisition headcount request with keen focus on balancing recruiter workload to ensure forecasted growth aligns with business needs
- Implemented impactful social media campaigns to attract top talent, expanding talent networks to promote PharmScript brand, and attract and engage potential Senior Leaders for the organization
- Partner with executive leadership to ensure recruitment plans, sourcing tools and strategies are developed and implemented in a cost-effective and high-quality manner
- Develop daily, weekly and monthly reports utilized by hiring manager and cascaded up to senior leadership to showcase Talent Acquisition successes, challenges and continuous improvement opportunities
- Manage 12 vendors relationships to attain service level commitments in accordance with contracts by ensuring the most efficient and timely workforce coverage to support pharmacy operations
- Drive the proposal processes (RFP) for iCIMS applicant tracking system and Sterling Background check integrations to create a best in class, high performing recruiting and pre-onboarding experience.
Talent Acquisition Manager
PharmScript, LLC
Somerset, NJ
- Responsible for implementation of new Talent Acquisition model:
- Centralized all TA resources to include department codes, job description standardization, targeted pre-screening questions and behavioral interview guides
- Defined hiring process roles and responsibilities to ensure cross-functional, seamless hiring and candidate experience
- Created On-boarding Playbook to assist leaders with employee engagement and retention
- Designed reporting metrics and Key Performance Indicators to align forecasted growth projections
- Transitioned in-house Applicant Tracking System processes to ADP Workforce Now and ADP - Screening and Selections Services
- Managed team of 7 direct reports to support recruiting and pre-onboarding processes
- Conduct service level intake calls and weekly updates with hiring leaders and HR business partners to provide data driven recruiting conversations
- Built trust and rapport with Talent Acquisition team to established credibility and demonstrated commitment towards exceeding business expectations
- Identified internal top-talent to promoted 1 recruiter to lead and 1 On-boarding Specialist into a senior position
- Promoted optimal candidate experience by identifying key decision levers, conducting market and industry trends, developing sell strategy “What’s In It For Me” (WIIFM) to create elements of value that appealed to diverse top-tier talent.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Established consistent language and methodology for talent discussions, development and succession.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
Senior Talent Advisor
Express-Scripts
Burlington, NJ
04.2015 - 06.2019
- Led end to end talent acquisition process for Express-Scripts by managing sourcing strategy, moving the process forward through a consultative approach and setting realistic expectations while maintaining keen focus on partnerships and stakeholder management
- Identified potential candidates utilizing various recruiting tools including LinkedIn, Talent Neuron, Tableau, Workday Recruit, Indeed, Zip Recruiter, Taleo, Social Media, Networking Events and cold calling
- Proactively sourced, screened, interviewed and hired quality candidates for skilled, technical trades, management and support staff openings
- Partnered with local and state Workforce agencies to promote career opportunities, hiring events and company brand
- Evaluated external labor market conditions, analyze hiring trends, turnover rates and candidate feedback to recommend process improvement solutions for organization’s recruitment strategies
- Provided optimal candidate experience by identifying key decision levers, conducting market research and developing sell strategy to create elements of value that appealed to top-tier talent
- Effectively managed communication to keep candidates informed and engaged throughout the entire recruitment process
- Provided direct supervision for 3 contract recruiters and mentored 4 peers on best practices to increase efficiencies
- Managed RPO vendor relationship during high-volume hiring to ensure hiring goal successes
- Collaborated on teams and individual projects including process improvements, change management, ATS enhancements testing, market specific sourcing strategies and 365-degree candidate experience.
Talent Acquisition Recruiter
Express-Scripts, Medco Health
Willingboro, NJ
02.2008 - 03.2015
- Managed full-cycle recruitment processes within operations as dedicated recruiter for 3 virtual contact centers to successfully hire over 750 employees yearly
- Created robust pipelines to anticipate high volume hiring to support business needs and partnered with site leaders to assess attrition to make improvements to the recruiting process
- Analyzed time to fill metrics, quality of hire and candidate experience, providing recommendations to increase efficiencies and enhance the experience
- Effectively applied various sourcing methods to fill open positions to include internal relationships with employees, HR business partners and managers to promote employee referrals
- Established connections with local colleges, technical schools and community organizations to increase talent pools and promote brand
- Participated in local technical school advisory board to provide recruiting insight to potential candidates
- Conducted open houses, hiring blitzes, interview techniques and resume writing workshops to prepare employees for internal career opportunities.
Human Resource Specialist
Chubb & Son
Warren, NJ
11.1999 - 12.2007
- Provided Human Resources policies and procedures support to management and employees on the following: Leave of Absence, Medical, Dental and Vision, Healthcare and Dependent Care Flexible Spending Accounts, Commuter Savings Plan, Personal Accident and Group Life Insurance, Employee Assistance Program, Tuition Reimbursements, HIPPA regulations, Family Status Changes, Employee Stock Purchase Plan, New Hire, Rehire, Branch Transfer, Sign on bonus and Recruiter’s Award Program
- Performed confidential medical plan information to employees, dependents, appropriate vendors and providers while maintaining strict adherence to Federal HIPPA laws
- Administered support for Talent Management System, Cyborg, Total Compensation and HR applications
- Provided employees with website navigational assistance to complete Annual Enrollment selections
- Utilized Lotus Notes HRIS call tracking system and Service Center database applications for inquiry research.
Training Coordinator
Cordis - Johnson & Johnson Company
Warren, NJ
01.1993 - 06.1998
- Conducted weekly training sessions on company-wide material and procedures. Gathered data about course success and participant experiences to help with future course planning.
- Liaised between trainers and course participants. Updated and maintained training database to track status of 300 employees
- Created reports for FDA audit to ensure training compliance and provided administrative support of training systems and JJTAM databases.
Operations Technician II
Cordis (Johnson & Johnson)
Warren, NJ
- Supervised 35 operation technicians during inspection of Palmaz-Schatz stent and catheter assembly
- Evaluated process qualifications and conducted technician annual performance reviews. Educated staff on organizational mission and goals to help employees achieve success
- Developed operation specification for visual and automated comparator inspection
- Trained and qualified associates on manufacturing processes to identify defects and potential quality problems
- Promoted into Training Coordinator position in 1996.
Operations Technician
Cordis (Johnson & Johnson)
Warren, NJ
- Audited and maintained documentation in accordance with FDA, GMP and ISO-9001 regulations.
- Conducted job safety observations and analysis on a routine basis to ensure necessary corrective actions.
- Researched database failures and collaborated with operations team to resolve problems.
- Promoted to Operations team leader in 1994.
Education
Bachelor of Business Administration - HR Management
STRAYER UNIVERSITY
Washington, DCSkills
- Stakeholder Relationships Management
- HR Compensation Tools
- Vendor & Project Management
- Process Improvement (Six Sigma)
- ATS & CRM Software
- Direct & Contingency Staffing Planning
- Employee Engagement & Development
- Social Media Recruitment
- Market & Trend Analysis
- Succession Planning
Affiliations
- Membership: Society of Human Resource Management
Certification
- SHRM Certification Exam Prep Course Training - 2021
- Certified Diversity Recruiter
Timeline
Director of Workforce Planning & Talent Acquisition
PharmScript, LLC
07.2019 - Current
Senior Talent Advisor
Express-Scripts
04.2015 - 06.2019
Talent Acquisition Recruiter
Express-Scripts, Medco Health
02.2008 - 03.2015
Human Resource Specialist
Chubb & Son
11.1999 - 12.2007
Training Coordinator
Cordis - Johnson & Johnson Company
01.1993 - 06.1998
Bachelor of Business Administration - HR Management
STRAYER UNIVERSITY
Talent Acquisition Manager
PharmScript, LLC
Operations Technician II
Cordis (Johnson & Johnson)
Operations Technician
Cordis (Johnson & Johnson)