Jessica J. Thomas

• Track and maintained data of student progress.
• Created a positive class environment and encouraging student's to reach their learning goals
• Assisted Special Education Teacher in all aspects of IEP implementation to meet academic and behavioral goals at a private day school serving nonverbal student's with autism
• Created learning materials and provided differentiated instruction for 1 : 1 support across multiple classroom and grade levels
• Introduced and implemented Art integration within the school and curriculum.
• Collaborated in development-planning and execution of Resource Specials Curriculum (art, music, STEAM, daily living, and physical education) and Course Schedule
• Presented this innovative program at I the 2024 VAISEF Conference
• Designed and structured specialized art lessons centered around students IEP goals, to assist in assessing each students educational and behavioral goals
• Create a supportive and positive classroom environment
• Maintain records of student attendance and grades
• Collaborate with educational and behavioral staff to provide a positive learning experience to student's
• Provided opportunities for each student to reach fullest potential through artistic, creative expression.
• Developed lesson plans that focused on various aspects of art including color theory, composition, perspective, figure drawing.

Instructed small groups of elementary school students in English language fundamentals.

Coordinated with parents and teachers to support students' educational goals.

Provided feedback to students on their strengths, weaknesses, and progress

Supported students by identifying and addressing specific concerns.

Adapted teaching methods according to the individual needs of each student

Established a positive rapport with students to motivate continuous learning and improvement.

Provided guidance on essay structure, sentence structure, spelling and grammar mistakes during review sessions with individual students or small groups of them.

• Receive inbound calls for businesses all over North America
• As a TAS representative I am responsible for taking messages for the business that I am answering as well as scheduling, canceling and changed appointments and collecting payment for direct callers
• Answering incoming calls, greeting the callers, providing required information, transferring incoming calls and taking messages
• Operating communication systems like telephone, intercom, switchboard, computer software
• Relaying and routing verbal and written messages
• Making telephone calls or arranging conference calls as directed
• Routing urgent and emergency calls appropriately, using paging and interoffice communication equipment
• Performing clerical duties like proofreading, typing, accepting orders, scheduling appointments

Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation

Utilized various teaching methodologies to deliver engaging, interactive learning experiences.

Adapted teaching materials and methods to meet students' varying needs and interests.

• Managed and oversaw the entire restaurant operations
• Delivered superior guest services, ensuring and maximizing guest satisfaction by; responding efficiently to customer questions and complaints, creating a unique and professional customer experience
• Coordinate daily Front of the House and Back of the House restaurant operations
• Manage, hire new employees train new and current employees on proper customer service practices implement policies and protocols that will maintain future restaurant operation
• Organize and supervise shifts, nurture a positive working environment, evaluate staff performance and initiate corrective actions
• Appraise staff performance and provide feedback to improve productivity
• Plan and develop the overall restaurant marketing strategy
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant'supplies implement innovative strategies to improve productivity and sales
• Plan new and update existing menu
• Manage restaurant's good image and suggest ways to improve it
• Promote the brand in the local community through word-of-mouth and restaurant events, and recommend ways to reach a broader audience

• Bridging the gap between the company and the community
• Responsible for building, maintaining all community and business relationships
• Planning and implementing events to establish a reputable image
• Community relationships and new business partnerships, gain new enrollments and increase overall revenue
• Design strategic marketing plans based on the specific needs of the business and demographic
• Utilizing marketing data to create visually appealing branded marketing materials; flyers, posters, informative brochures complementing our business and attracting the right prospective student
• Continuously brainstorming unique ways to establish a strong relationship and reputation with businesses and community
• Showcasing the benefits of relationships through sponsorship, vendor opportunities and events
• Coordinated and oversaw all events and logistics, outlined each event, creating a detailed timeline from advertising, budget, promotions

• Always delivering strong communication with clients and stylists to create a structured and positive work environment for colleagues while clients are receiving the highest level of customer service
• Warmly greet clients upon their arrival, book and confirm appointments via phone and email, welcome walk-ins, answer questions about services and schedule appointments based on availability, inform clients about new services and discounts
• Process transactions (cash and credit cards) and issue receipts update client records with contact and billing details, appointments and services offered, maintain a clean reception area, order business cards, brochures and stationery as needed
• Assisted the owner with various administrative tasks, payroll, inventory, marketing/sales, online presence, coordinating continuing education for the hair stylist

• Assisted in overseeing, managing and performing various administrative tasks;Answering phones, scheduling and coordinating appointments, updating and maintaining patients' health records, Assisted patients with initial paperwork, processed insurance claims in compliance with law requirements, used medical software to support all transactions while providing the highest quality of customer service
• Responsibilities as a marketing assistant included; Building and retaining strong customer relationships tracking sales, and providing detailed client and market research
• Created and implemented sales strategies, marketing incentives and advertising campaigns to maximize the business clientele and profit

• Contributed in providing additional support during the holiday season
• Supervised all aspects of the client experience by managing multi-line phones, appointments, guests record and traffic flow
• Resolving all customer complaints by implementing a solution
• Assisted in sales through promotions, providing knowledge and professional recommendations to increase sales
• Handled all transactions, refunds and exchanges

• Achieved sales goals and brought continuous awareness by informing aspiring cosmetologists and prospective student's the benefits of a Paul Mitchell education, building and maintaining solid relationships within the community and utilizing opportunities to bring awareness to prospective student's resulting in an increased enrollment and the overall revenue of the business
• As the Recruitment LeaderI supported the sales and admissions department throughout the enrollment process, by building and maintaining relationships in order to promote a career in cosmetology and provide job placement assistance to graduates
• Created relationships with high schools in the Washington, DC area to coordinate a visit with the school counselors, present the knowledge on Paul Mitchell the Schools educational experience, FAFSA (financial aid), scholarships and career opportunities
• Planned, promoted and executed all in house events; Open House, Welcome Event and Paul Mitchell schools annual FUNdraising fashion show to support admissions and sales with the enrollment process and overall revenue of the company
• Coordinated various opportunities for student's to perform hair and makeup for charitable events, fashion shows, theater productions and cultural shows
• Maintained and established new relationships in Washington DC metro areas; Cherry Blossom Festival, Fashion Fights Poverty fashion show at the French Embassy, No Limits production Kennedy Center, Crystal City trunk show, George Mason University, Marymount University, Fairfax City Community Theater Company and Fairfax county schools
• Developed coordinated and instructed educational classes on current trends and the importance of maintaining relevance as a stylist
• Responsibilities as the Placement Leader included planning, creating and facilitating all professional development classes, resume building, interviewing, marketing and networking
• Guided student's to uncover their career goals, by sharing various avenues and employment opportunities within the beauty industry in order to assist in outline a career plan and comparable marketing strategies
• Built and main tied strong relationships with salons in the Washington Dc area, to provide a wide variety of employment opportunities, assisted student's in discovering the salon that best compliments them and provides opportunities to achieve their career goal
• Maintained and managed the required standards provided by NACAAS (National Accrediting Commission of Career Arts and Sciences) to verify the school is in compliance and meets the necessary requirements for accreditation, placement, licensing and graduation national percentage averages

• Responsible for efficient running and profitability of the salon, by maintaining genuine and loyal client relations
• As well as managing retail numbers, scheduling, analyzing weekly and monthly sales of both services and retail
• Developed and implemented marketing strategies, advertising campaigns and incentives
• Welcomed and greeted all customers in a personable and warm manner
• Created a friendly and professional environment by overseeing cleanliness and ensuring a well maintained salon
• As a cosmetology apprentice, received educations and a practical way through a structured systematic program of lon-the-job supervised work experience; identifiable and recognized throughout the industry
• Learned and practiced technical skills which require a minimum of 3, 000 hours of on-the-job work experience