Jessica Thomas
Summa Health-Akron City Hospital
Barberton,OH
11
years of professional experience
Healthcare professional with extensive experience in healthcare and patient care. Known for reliability and ensuring safety protocols. Strong focus on teamwork and adaptability, consistently meeting dynamic needs of healthcare environments. Skilled in patient interaction and managing transport logistics.
Work History
Hospital Transporter
1 Year 8 Months- Safely transported patients and medical materials throughout hospital facilities.
- Assisted nursing staff by ensuring timely delivery of supplies and equipment.
- Coordinated with departments to optimize patient transport routes and minimize delays.
- Maintained cleanliness and organization of transport vehicles and equipment.
- Trained new staff on proper transport protocols and safety procedures.
- Ensured compliance with health regulations during patient handling and transportation practices.
Home Health Aide
5 Years 6 Months- Administered daily medication and monitored patient health conditions.
- Assisted patients with personal care, ensuring dignity and comfort.
- Collaborated with healthcare professionals to develop personalized care plans.
- Documented patient progress and communicated updates to family members.
- Coordinated schedules and transportation for medical appointments effectively.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Certified Nursing Assistant/ STNA
5 Years 11 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes to inform healthcare team.
- Collaborated with nursing staff to develop individualized care plans for residents.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control procedures, enhancing overall health standards within facility.
Customer Service Representative
2 Years 11 Months- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills.
- Processed transactions accurately using point-of-sale systems, ensuring seamless operations.
- Maintained knowledge of store promotions and product offerings to advise customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to streamline checkout processes, improving service speed.
Education
High School Diploma
Skills
Compassion and empathy
HIPAA compliance
Patient safety
Bedside manner
Customer service
Patient communication
Problem resolution
Medical terminology
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Timeline
Hospital Transporter
Summa Health-Akron City Hospital
12.2024 - CurrentRead More
Home Health Aide
Private Care
12.2020 - 06.2026Read More
Certified Nursing Assistant/ STNA
Pleasant Pointe Assisted Living
06.2018 - 05.2024Read More
Customer Service Representative
Acme Fresh Market No. 6
07.2015 - 06.2018Read More
Norton High School
High School Diploma
Read More