Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Thompson

Smithfield,NC

Summary

Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.

driven to optimize procedures and improve productivity. Bringing several years of experience in administration and customer service.

Strengths include ability to prioritize tasks, multitask efficiently, and maintain confidentiality. Have consistently ensured smooth operations in previous roles by effectively reducing scheduling conflicts and improving overall efficiency.

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

18
18
years of professional experience
2006
2006
years of post-secondary education

Work History

Scheduler II

3hc Home Health & Hospice
Smithfield, NC
04.2021 - 08.2025
  • Coordinated patient schedules to optimize resource allocation and service delivery.
  • Collaborated with healthcare teams to ensure timely visits and care plans.
  • Managed appointment systems for multiple departments, ensuring accurate data entry.
  • Communicated with patients and families regarding scheduling needs and changes.
  • Monitored staff availability to facilitate efficient coverage for patient care visits.
  • Scheduled and confirmed appointments.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Performed data entry into computer systems for tracking purposes.
  • Maintained positive working relationship with fellow staff and management.

Property Administrator

Lampe Management
Smithfield, NC
07.2007 - 04.2021
  • Managed tenant communications to address inquiries and resolve concerns promptly.
  • Provided customer service support to tenants regarding their leases or complaints about conditions at the property.
  • Created weekly vacancy reports and monthly rent roll summaries.
  • Collected delinquent accounts receivable from tenants in a timely manner.
  • Processed tenant applications, including credit checks and lease agreements.
  • Maintained accurate records of all rental payments and deposits.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Compiled and conveyed operational and financial data to regional manager.

Education

Smithfield Selma High School
Smithfield, NC

Skills

  • Appointment scheduling
  • Resource allocation
  • Data entry
  • Compliance monitoring
  • Patient communication
  • Problem solving
  • Attention to detail
  • Effective communication
  • Time management
  • Schedule coordination
  • Effective multitasking
  • Medical terminology
  • Workflow optimization
  • Telephone etiquette
  • Patient scheduling
  • Documentation proficiency
  • Insurance verification
  • Computer skills
  • Client relations
  • Production scheduling
  • Problem-solving
  • Strong work ethic
  • Customer service
  • Documentation expertise
  • Deadline tracking
  • Critical thinking
  • Schedule verification
  • Teamwork and collaboration
  • Telephone and email etiquette
  • Professional and mature
  • Time management abilities
  • Multitasking Abilities
  • Multi-line phone proficiency
  • Professionalism
  • Document scanning

Timeline

Scheduler II

3hc Home Health & Hospice
04.2021 - 08.2025

Property Administrator

Lampe Management
07.2007 - 04.2021

Smithfield Selma High School
Jessica Thompson
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