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Jessica Thoreson
Minneapolis,MN
Work Preference
Summary
Strategic project leader skilled in uniting cross-functional teams to streamline enterprise operations. Translates ambiguous business requirements into actionable plans, ensuring full-lifecycle delivery that enhances alignment and accelerates decision-making. Recognized for maintaining momentum in high-visibility programs, resulting in fewer escalations and increased stakeholder confidence. Experienced project management consultant adept at refining workflows and optimizing schedules to drive project success.
Overview
26
26
years of professional experience
Work History
Lead Data Project Management Consultant
Wells Fargo Enterprise Complaints, Remediation, and Loudspeaker (ECRL)
Minneapolis, MN
12.2024 - 05.2026
- Analyzed multi-layered program requirements and technical/operational impacts to drive a clear, data-enabled roadmap — improving alignment, reducing ambiguity, and speeding decision cycles.
- Identified and resolved complex data-readiness issues, escalating critical risks early and implementing structured problem-solving to protect timelines and maintain operational stability.
- Managed high-volume operational readiness data sets, ensuring data quality and compliant, reliable flows for critical transcription and complaint-handling technology.
- Coordinated 120+ SMEs across technology, data, communications/training, risk, and product teams, enhancing delivery consistency and issue resolution.
- Led a cross-functional program for a major contact center upgrade, building the program structure needed to support enterprise-wide deployment to 9,000+ users and align data, platform, and operational requirements.
Lead Business Initiatives Consultant
Wells Fargo, Complaints Data, Analytics, and Reporting
Minneapolis, MN
04.2020 - 12.2024
- Led complex data and technology projects in large matrixed environment, creating structure, visibility, and momentum while escalating risks with clear, actionable insights. Key initiatives included:
- Modernizing major technology systems impacting 23,000+ internal users
- Launching an enterprise program supporting deliverables across multiple business lines
- Establishing a scalable structure for business complaint management
- Advancing work tied to semi-automated control development.
- Played a critical role in major compliance reviews, producing complete, accurate documentation and partnering across the organization to deliver all required materials on time.
- Coordinated with cross-functional teams to establish a robust project management framework, ensuring systematic accountability across delivery.
Lead Business Initiatives Consultant
Wells Fargo, Auto Business Control
Minneapolis, MN
08.2018 - 04.2020
- Led Business Continuity Planning (BCP) process for Auto Business Control Team, ensuring compliance with all required activities and processes.
- Managed critical initiatives in Auto Business Control, including Key Risk Indicator (KPI) development, state law adherence, dealership oversight, and business process management control gaps.
- Acted as the centralized point of contact for key risk updates, providing guidance for accurate and timely data submission for risk review.
Project Management Manager
Wells Fargo, Customer Contact and Default Decisioning
Minneapolis, MN
11.2012 - 08.2018
- Led 10–15-person project management team overseeing 20-40 active projects in high-risk, fast-changing environment, delivering portfolio oversight and governance across workstream.
- Collaborated with senior leaders to provide strategic portfolio governance support and consultation for initiatives across multiple business lines, including high-risk efforts in Collections, Home Preservation, and Customer Contact.
- Supervised project teams to ensure timely delivery of customer service initiatives.
- Coordinated cross-functional collaboration for default decisioning processes.
- Managed resource allocation for multiple ongoing projects within the department.
Project Manager
Wells Fargo, Mortgage Default Servicing
Minneapolis, MN
03.2011 - 11.2012
- Implemented new default loan modification programs in collaboration with key partners to ensure accurate interpretation of guidance and compliance. Developed project documentation for successful internal and external audits.
- Managed efforts supporting key initiatives, including technology rollouts and default mitigation programs, meeting challenging timelines.
- Managed project timelines and deliverables for compliance initiatives.
- Led project teams in mortgage servicing process improvements.
- Coordinated cross-functional meetings to align project goals and strategies.
Project Manager/Scrum Master
Wells Fargo, Document Management/Image Capture Technology
Minneapolis, MN
08.2008 - 03.2011
- Led end-to-end project management for multiple technology and process projects, ensuring timely delivery and alignment with stakeholder expectations.
- Managed creation and development of complex project plans and supporting documents, ensuring clarity and adherence to project goals.
- Facilitated agile scrum meetings for cross-platform planning sessions for work in progress, leading to improved visibility of shared dependencies and obstacles to project completion.
- Developed and shared expertise in lean/agile methodology and iterative development standards, enhancing team understanding and implementation.
Managing Editor
Augsburg Fortress, Publishers
Minneapolis, MN
09.2000 - 05.2008
- Oversaw publication of digital and print products, aligning multi-media content strategies to maintain cohesive brand identity.
- Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
- Handled final proofreading, copy editing and revision functions for deliverables.
- Delegated and tracked each staff member's assignments and deadlines.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Education
Master’s Degree -
University of St. Thomas
St. Paul, MNBachelor’s Degree -
St. Olaf College
Northfield, MNSkills
- Program management
- Agile and Scrum expertise
- Data analysis
- Requirements gathering
- Data visualization
- Risk management
- Issue escalation
- Timeline ownership
- Scope control
- Cross-functional alignment
- Stakeholder management
- Documentation excellence
- Executive communication
- Strategic leadership
Recognition Training Highlights
- Strategic leadership and communication
- Transformational leadership
- Crucial conversations
- Data visualization
- Diversity dimensions
- Agile methodology
- MS Project
- Jira/Confluence
- Process mapping
- Speech analytics
- Exceptional performer, 2024
Timeline
Lead Data Project Management Consultant
Wells Fargo Enterprise Complaints, Remediation, and Loudspeaker (ECRL)
12.2024 - 05.2026
Lead Business Initiatives Consultant
Wells Fargo, Complaints Data, Analytics, and Reporting
04.2020 - 12.2024
Lead Business Initiatives Consultant
Wells Fargo, Auto Business Control
08.2018 - 04.2020
Project Management Manager
Wells Fargo, Customer Contact and Default Decisioning
11.2012 - 08.2018
Project Manager
Wells Fargo, Mortgage Default Servicing
03.2011 - 11.2012
Project Manager/Scrum Master
Wells Fargo, Document Management/Image Capture Technology
08.2008 - 03.2011
Managing Editor
Augsburg Fortress, Publishers
09.2000 - 05.2008
Master’s Degree -
University of St. Thomas
Bachelor’s Degree -
St. Olaf College