Jessica Tice
Rochester,New York
Summary
Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 7 years of industry experience. Committed to contributing to dynamic bakery team. Creative cake decorator with 7 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bakery Clerk
Tops Market
- Proof & Bake (preparing breads, rolls and sweets for next day baking), Counting product and determining how much to produce, Counter (packaging bread, rolls and sweets), Labeling product to sell, and Answering customer questions or needs
- (Including on the phone and store directory), Truck loads (Frozen, ingredients and supplies), Cake decorating (custom orders and cases), refrigerated items (parfaits, whipped cream cakes, cake slices etc.), Donut breakout and/or helping production for sales floor (including decoration or fillings, fryer and packaging), Making a to do list's for part time employees, Price reducing, donations, and loss, Pulling product for floor sales, Managing sales production numbers
Cake Decorator
Tops Market
- Proof & Bake (preparing breads, rolls and sweets for next day baking), Counting product and determining how much to produce, Counter (packaging bread, rolls and sweets), Labeling product to sell, and Answering customer questions or needs
- (Including on the phone and store directory), Truck loads (Frozen, ingredients and supplies), Cake decorating (custom orders and cases), refrigerated items (parfaits, whipped cream cakes, cake slices etc.), Donut breakout and/or helping production for sales floor (including decoration or fillings, fryer and packaging), Making a to do list's for part time employees, Price reducing, donations, and loss, Pulling product for floor sales, Managing sales production numbers
Assistant Bakery Manager
Tops Market
- Current
- Proof & Bake (preparing breads, rolls and sweets for next day baking), Counting product and determining how much to produce, Counter (packaging bread, rolls and sweets), Labeling product to sell, and Answering customer questions or needs
- (Including on the phone and store directory), Truck loads (Frozen, ingredients and supplies), Cake decorating (custom orders and cases), refrigerated items (parfaits, whipped cream cakes, cake slices etc.), Donut breakout and/or helping production for sales floor (including decoration or fillings, fryer and packaging), Making a to do list's for part time employees, Price reducing, donations, and loss, Pulling product for floor sales, Managing sales production numbers
Cashier/ Team member
Taco bell
03.2016 - 11.2016
- Handling currency, Greet customer, Take Food orders, V.O.C
- Surveys ( voice of the customer ), Cleaning and maintaining front and back of restaurant, including restrooms, Food drop and prep, Making and cooking of some food (willing to learn more), Drive thru order taking, Getting anything customer's need after being seated, Answering any questions customers or trainees may have, Training new team members
Cashier/Phone representative
East Rochester Hots
09.2015 - 01.2016
- Handling currency, Taking Food orders in store, through online orders and on the phone, Greet customers in a friendly and timely fashion, Cleaning front and back of restaurant, Food prep, Getting deliveries ready to go, Answering questions any customers have
Education
Lollipop farm
Webster, New YorkB.O.C.E.S.
Webster, New Yorkhigh school diploma -
Webster Schroeder High School
Webster, New York06.2008
Skills
- Great with people
- Fast Paced
- Outgoing
- Friendly
- Great with animals and livestock
- Problem solver
- Teamwork
- Creativity
- Emotional intelligence
- Attention to detail
- Responsibility
- Project management
- Marketing
- Cross-selling items
- Inventory Control
- Safety and Cleanliness Standards
- Supply Ordering
- Pastry Decoration
- Display Case Setup
- Stocking and Shelving
- Allergen awareness
- Health department standards
- Special order handling
- Decision-Making
- Product and Service Sales
- Team Leadership
- Sales floor organization
- Exceeding Customer Expectations
- Customer Needs Assessment
- Food Preparation
Timeline
Cashier/ Team member
Taco bell
03.2016 - 11.2016
Cashier/Phone representative
East Rochester Hots
09.2015 - 01.2016
Bakery Clerk
Tops Market
Cake Decorator
Tops Market
Assistant Bakery Manager
Tops Market
- Current
Lollipop farm
B.O.C.E.S.
high school diploma -
Webster Schroeder High School