Jessica Tienda
Commercial/residential housekeeper
Muskegon,MI
Summary
Seasoned professional with extensive experience in both house and commercial cleaning, notably with Port City Die Cast. Excelled in customer service and deep cleaning protocols, enhancing client satisfaction and operational hygiene standards. Demonstrated exceptional team support and collaboration, significantly improving service delivery and efficiency. Proven track record in multitasking and prioritizing, achieving top-tier cleanliness and customer loyalty. Very organized, with attention for detail.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self-employed
01.2018 - 12.2023
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working/home environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
Commercial Cleaner
Port City Die Cast
12.2021 - 01.2023
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled soap dispensers and air fresheners in Number bathrooms.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Also maintained the shop floors, ran floor scrubber and mopped needed area by hand.
Deli Team Lead
Morats Bakery
02.2016 - 11.2017
- Contributed to budget preparation by providing input on staffing needs, equipment upgrades, and other operational expenses.
- Assisted in menu planning and development, introducing innovative options for diverse clientele preferences.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Managed daily financial transactions accurately while adhering to established cash-handling procedures.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Education
GED - General Studies
Shelby Adult Education
Shelby, MI01.2011
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Deep Cleaning Protocols
- Commercial Cleaning
- Team Support and Collaboration
- Professional and Courteous
- Multitasking and Prioritizing
- Work Planning and Organization
- Floor scrubber machines
- Time Management
Timeline
Commercial Cleaner
Port City Die Cast
12.2021 - 01.2023
House Cleaner
Self-employed
01.2018 - 12.2023
Deli Team Lead
Morats Bakery
02.2016 - 11.2017
GED - General Studies
Shelby Adult Education