Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Titsworth

Okemah,OK

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

13
13
years of professional experience

Work History

Hairstylist

Self-employed
05.2011 - Current
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Receptionist Clerk

Okfuskee County Election Board
01.2012 - 11.2013
  • Streamlined office operations by managing efficient scheduling and appointment coordination.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Boosted company image by providing friendly, professional service to all clients and customers.
  • Ensured effective communication within the organization through timely distribution of messages and faxes.
  • Supported administrative staff with accurate data entry, filing, and document management tasks.
  • Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
  • Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
  • Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

Mason High School
Mason
05.2001

Skills

  • Schedule Management
  • Organization Skills
  • Time Management
  • Outstanding Client Retention
  • OK Licensed Cosmetologist
  • Customer service
  • Telephone Skills
  • Customer Education
  • Data Entry
  • Administrative Support
  • Scheduling
  • Professional Demeanor

Timeline

Receptionist Clerk

Okfuskee County Election Board
01.2012 - 11.2013

Hairstylist

Self-employed
05.2011 - Current

High School Diploma -

Mason High School

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Jessica Titsworth