Jessica Tober
San Antonio,TX
Summary
Support and customer-focused professional with expertise in organizing essential daily activities with smooth operation and coordination management. Collaborates effectively with teams to maintain optimal and enhance client satisfaction. Delivers exceptional service by resolving inquiries and issues efficiently. Strong skills in sales strategy development and training, with proficiency in CRM tools to facilitate communication.
Overview
8
8
years of professional experience
2006
2006
years of post-secondary education
Work History
Sales Associate
World Car Mazda
San Antonio, Texas
08.2024 - 11.2025
- Maintained extensive product knowledge to communicate features and benefits effectively to prospective buyers.
- Assisted customers in product selection with tailored recommendations, improving customer satisfaction and engagement.
- Collaborated with team members to optimize inventory management, ensuring timely restocking and minimal stockouts.
- Cleaned floors, windows, and displays to uphold a welcoming store environment.
Licensed Insurance Representative
USAA Federal Savings Bank
San Antonio, Texas
02.2022 - 06.2024
- Assessed insurance applications, evaluating risks and delivering personalized policy recommendations aligned with client needs.
- Guided clients in selecting suitable insurance products, ensuring regulatory compliance and boosting customer satisfaction.
- Delivered exceptional customer service by promptly resolving inquiries and issues, contributing to higher client retention rates.
- Collaborated with team members to streamline processes, improving response times and increasing overall operational efficiency.
Internet Sales Consultant
Lennar Corporation
San Antonio, Texas
03.2020 - 11.2021
- Developed comprehensive online marketing strategies that increased lead generation and enhanced customer engagement across digital platforms.
- Utilized CRM tools to track customer interactions and refine sales strategies, contributing to higher conversion rates.
- Collaborated with cross-functional teams to streamline online sales process, improving efficiency and customer satisfaction.
- Conducted market analysis to identify trends and consumer preferences, informing product offerings and promotional campaigns.
- Trained and mentored junior consultants on internet sales best practices, enhancing team knowledge and collaboration.
- Reviewed and updated website content regularly to ensure accuracy and relevance.
- Worked closely with IT department on troubleshooting any technical issues related to the website or customer accounts.
Field Service Technician
Crown World Dental Lab
Hartford, Connecticut
04.2018 - 01.2020
- Diagnosed and resolved technical issues in dental equipment, ensuring minimal downtime and high operational efficiency.
- Conducted regular inspections and preventative maintenance on dental devices, promoting safety and reliability in operations.
- Trained and mentored junior technicians on equipment maintenance and repair procedures, improving service quality and knowledge retention.
- Managed inventory of replacement parts and supplies to ensure service call readiness and minimize downtime.
- Completed all service call paperwork promptly, supporting efficient operations and accurate record-keeping.
Education
Fox Tech High School
San Antonio, TXSome College (No Degree) - Computer and Information Systems
Purdue University
West Lafayette, INSkills
- Customer engagement
- Product knowledge
- Inventory management
- Sales strategy
- CRM tools
- Exceptional customer service
- Sales training
Timeline
Sales Associate
World Car Mazda
08.2024 - 11.2025
Licensed Insurance Representative
USAA Federal Savings Bank
02.2022 - 06.2024
Internet Sales Consultant
Lennar Corporation
03.2020 - 11.2021
Field Service Technician
Crown World Dental Lab
04.2018 - 01.2020
Fox Tech High School
Some College (No Degree) - Computer and Information Systems
Purdue University