Jessica Todd
Orlando,FL
Summary
Passionate and skilled bartender with extensive experience in high-volume, luxury hospitality settings. Adept at crafting signature cocktails, building strong guest relationships, and increasing revenue through suggestive selling. Proven track record in ensuring compliance with alcohol regulations and delivering exceptional customer service in fast-paced environments. I am a motivational leader with a strong work ethic and a commitment to integrity and professional excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Insa Cannabis Dispensary
01.2024 - 01.2025
- Cultivated a welcoming environment and built rapport with customers, ensuring exceptional guest satisfaction.
- Maintained strict regulatory compliance, demonstrating a commitment to responsible service that translates to adhering to service laws and preventing over-service.
- Managed and motivated a diverse team to achieve performance targets, showcasing strong communication and interpersonal skills crucial for collaborating with staff and delivering seamless service.
- Implemented data-driven strategies and KPIs to consistently exceed revenue goals, illustrating the ability to drive sales through suggestive selling and promoting specials to enhance profitability.
- Streamlined operational processes and managed inventory to maximize efficiency, demonstrating the organizational skills and adaptability needed to maintain a well-stocked and efficiently bar environment.
Bartender
Marriott Disney Swan Reserve
05.2024 - 12.2024
- Crafted artisanal cocktails in a luxury resort environment.
- Curated seasonal beverage menus using mixology techniques while adhering to precise recipe specifications.
- Maintained bar operations compliance with Marriott International's safety protocols and alcohol service regulations.
- Processed POS transactions with accuracy in cash handling and daily sales reporting.
- Collaborated with culinary team to develop signature drink pairings for special events.
- Consistently achieved top 10% guest satisfaction scores through personalized service and beverage recommendations.
Bartender
Rosen Centre
01.2021 - 01.2024
- High-volume convention hotel setting
- Delivered premium bar service in Fine Dining, Pool Bar, Lobby Bar.
- Executed bar beverage operations for groups up to 1,500 attendees, coordinating with staff for seamless service.
- Developed loyal clientele through attentive tableside mixology and wine/champagne knowledge.
- Implemented inventory management system reducing waste by 18% through precise stock rotation.
Bartender
Marriott Aloft Downtown
01.2015 - 02.2020
- High volume bar-restaurant with event space.
- Talent of the Year Award 2019
- Provided customer service which resulted in returning customers.
- Demonstrated leadership as a trainer to all new employees.
- Created a welcoming environment for visiting guests providing a memorable dining experience.
Education
Bachelor of Science - Applied Physiology & Kinesiology
University of Florida
Gainesville, FL05-2007
Associate of Science - Surgical Technology
Sanford Brown Institute
Jacksonville, FL05-2008
Associate of Science - Emergency Technician
Valencia College
Orlando, FL05-2011
Associate of Science - Clinical Laboratory Science
Seminole State College of Florida
Sanford, FL05-2020
Skills
- Event management and promotion
- Staff training/development
- Quality management
- Employee scheduling
- Effective leader
- Leadership and team building
- Sales expertise
- Efficient multi-tasker
- Networking
Awards & Recognitions
Talent of the year; Marriott 2019
Orlando 2nd Best Personal Trainer; Wave Award 2015
Phi Theta Kappa Honor Society; UF 2005-2007
Timeline
Bartender
Marriott Disney Swan Reserve
05.2024 - 12.2024
General Manager
Insa Cannabis Dispensary
01.2024 - 01.2025
Bartender
Rosen Centre
01.2021 - 01.2024
Bartender
Marriott Aloft Downtown
01.2015 - 02.2020
Bachelor of Science - Applied Physiology & Kinesiology
University of Florida
Associate of Science - Surgical Technology
Sanford Brown Institute
Associate of Science - Emergency Technician
Valencia College
Associate of Science - Clinical Laboratory Science
Seminole State College of Florida
Similar Profiles
Brennan AveraBrennan Avera
Production Technician at INSA CannabisProduction Technician at INSA Cannabis
Toby MorganToby Morgan
Bud-Tender at City Cannabis DispensaryBud-Tender at City Cannabis Dispensary
Miles BrownMiles Brown
Sales Associate (Budtender) at Harborside Cannabis DispensarySales Associate (Budtender) at Harborside Cannabis Dispensary