Open To Work
Sandra Milena Saldarriaga
Crystal lake,il
Summary
Strategic leader with expertise in planning and customer service management as General Manager. Enhanced team performance and achieved operational goals while driving employee retention. Skilled in project management and fostering positive work environments that support team success.
Overview
11
11
years of professional experience
Work History
General Manager
Panera Bread
10.2022 - 12.2025
- Through dedication and proven results, I advanced to General Manager, where I took full responsibility for restaurant operations.
- Managed staffing, hiring, onboarding, training, and performance development; oversaw budgets, labor costs, inventory, and sales goals; ensured compliance with company policies, health, and safety standards; and led teams to meet operational and financial targets.
- Managed daily operations, supervised and trained team members, and ensured excellent customer service.
- Advanced from manager to general manager by demonstrating consistent performance and leadership development across various roles in restaurant and service operations.
- Committed to learning and accountability while fostering team success through increased responsibilities.
- Cultivated positive work culture, enhancing employee retention and ensuring consistent guest satisfaction.
- Developed leadership skills and upheld high standards while achieving results across various roles.
Lead Care Manager
Sunrise Senior Living
12.2021 - 01.2023
- Supervised team of caregivers to uphold high-quality service standards and enhance resident care.
- Trained staff on best practices for resident engagement and care delivery.
- Conducted regular assessments to evaluate resident health and well-being.
- Collaborated with healthcare professionals to resolve complex resident issues.
- Facilitated meetings to review resident progress and address staff performance issues, fostering a supportive care environment.
- Communicated with families regarding resident needs and care updates.
- Implemented policies enhancing safety and compliance within the community.
- Compiled reports on departmental activities and outcomes, providing insights for budget planning and operational improvements.
Kennel Technician
Pet Lodge
10.2019 - 01.2020
- Monitored animal health by observing behavior and reporting concerns to management.
- Administered medications prescribed by veterinarians for various pets.
- Delivered daily care for dogs and cats, maintaining cleanliness and promoting comfort.
- Maintained accurate records of pet care activities and health updates.
- Communicated regularly with pet owners, offering updates on animals' health and well-being.
- Cleaned kennel areas daily following hygiene protocols to ensure safety.
- Assisted in grooming pets, including bathing, brushing, and nail trimming.
- Managed inventory of food, bedding, supplies, toys, and other essentials for animal care.
Assistant Manager
Starbucks
12.2014 - 01.2020
- Managed daily operations to ensure efficient workflow and high customer satisfaction.
- Resolved customer complaints swiftly, significantly enhancing customer experience.
- Developed staffing schedules to optimize coverage during peak hours and special events.
- Streamlined onboarding process for new team members to uphold service standards.
- Implemented inventory management practices that reduced waste and optimized stock levels.
- Organized promotional events that strengthened community engagement and increased sales.
- Facilitated communication between staff and management, fostering better team dynamics.
- Enforced health and safety protocols to maintain a clean and safe work environment.
Education
Associate of Arts - Business
McHenry County College
Crystal Lake, IL12-2028
Associate of Arts - Veterinary Science
Animal Behavior
Miami, FL01-2006
Skills
- Project management
- Event management and promotion
- Event promotion
- Facility management
- Inventory management
- Data analysis
- Schedule management
- Strategic planning
- Customer service management
- Performance evaluation
- Leadership and team building
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$67000/yr - $200000/yrTimeline
General Manager
Panera Bread
10.2022 - 12.2025
Lead Care Manager
Sunrise Senior Living
12.2021 - 01.2023
Kennel Technician
Pet Lodge
10.2019 - 01.2020
Assistant Manager
Starbucks
12.2014 - 01.2020
Associate of Arts - Business
McHenry County College
Associate of Arts - Veterinary Science
Animal Behavior