Jessica Toliver

• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.

Assisted the regular employees with their day to day activities depending on where you were sent out that day.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Conducted nightly inventory management procedures to track sales and stock levels.
• Trained and mentored new and existing staff to achieve best practices.
• Maintained accurate delivery, sales and inventory records for good stock management.

• Improved facility cleanliness by developing and implementing effective janitorial procedures.
• Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
• Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
• Streamlined inventory management with systematic organization of cleaning supplies and equipment.
• Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
• Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
• Served as a reliable point of contact for management'' concerns or issues related to janitorial services.
• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
• Trained and mentored new staff on cleaning and safety protocols.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.