Jessica Toney-Pugesek
Covington,GA
Summary
Motivative Collaborative leader with deep understanding of relationships and business. Decisive and hardworking- skilled in making proactive, directive and impactful Decisions. Prepared to leverage 24 years of progressive retail leadership experience to positively impact business Sales and operations . An Enthusiastic professional that has demonstrated success in growth and building teams. Proven history of achieving sales goals and performance through motivational coaching,teaching, and high standards. Organized and analytical problem-solver skilled in not only resolving challenges but developing a team to proactively engage in these solutions to meet business demands and drive outstanding customer service.
Overview
24
24
years of professional experience
Work History
Pro Sales Manager
The Home Depot Inc
Covingston, GA
03.2022 - Current
- Lead a team of professionals who deliver exceptional customer service and sales performance to our pro and commercial customers.
- Over 24 years of progressive retail leadership experience, including managing a $58 million store and overseeing 18 service providers across six states.
- EPA Certified Handler and have extensive knowledge of Renovation Services and products.
- Responsible for a book of business over $120M
- Coach ande develop the aspects of consultive selling; to take market share.
- Collaborate and assist in creating and piloting CRM platforms/Insights/capabilities to develop solutions that meet customer requirements and Filed Representative's needs
- Developed effective processes for responding quickly to customer issues or complaints.
- Coordinate cross-functional training between different verticals that support inside and outside Pro
Regional Renovation Services Manager
The Home Depot Inc
Atlanta , GA
07.2019 - 03.2022
- Expanded territories with onboarded Service providers by assisting Verticals with customer leads/ for principal product sales, understanding of total value and labor Solution
- Provided motivational and supportive approach to teaching multiple Verticals cultivate selling of HRS and store products
- Developed and delivered sales presentations in order to highlight product and service solution to multiple verticals and leadership
- Hired and managed 18 Service providers- multiple trades across 6 states. implementing company policies, protocols, work rules and disciplinary action along with standards of expectations
- Partnership with 1 Regional Pro Services Manager, 7 Regional Services Manager of multiple verticals, 10 PRO Account Representatives, 125 Vertical Reps and 132 Home Depot Stores
- Worked and oversaw over 100s of projects and Bid walks. Established Gantt charts, pre-construction meetings, contract implementation and Schedule of Values
- Recruited and developed 8 additional new providers in from 2020-2021
- Managed quality programs to reduce overdue compliance issues and proactively obtained and utilized credentials to assist in overseeing past due materials with providers
- Evaluated each providers performance and conveyed constructive feedback to improve quality, timing and communication.
- Provided management oversight and operational control of assigned programs/projects valued anywhere between $2K to $4 million
- Assisted in organizing and overseeing assignments, bids, planning and coordinating in-house and outsourced products, labor and all customer communication
- Performed customer needs assessments and coordinated resolutions with supply chains, stores and other verticals for customer's needs
- Engaged prospects and customers through trade shows, managed account events, and vertical connectivity.
- Managed internal operational standards and productivity targets for all of HRS assisted in creating several new programs, SOPs and tools for field
- Developed and administered project budgets, bid estimates, delivered and closed
- Established and maintained key relationships in region and cross functionally to drive incremental sales with customers and company support Praise reward and recognize providers and reps for contributions in utilizing HRS labor solution
Store Manager
The Home Depot
Charlotte , NC
02.2012 - 07.2019
- Grew and developed talent bench, promoted to assistant store managers to Store Managers, 4 Department Supervisors to assistant store managers and over dozed front line associates to Department supervisors
- Took Red ACI store to Double green 3 years in row, Received award for highest District ACI score in 2015
- Lead two successful stores in two completely different diversities over 30 million in volume and exceed sales plans each quarter
- Lead 37 million dollar box in growth over 3 year span to 58 million, adding 5 assist store managers and 215 associates. largest volume store in district.
- Received Award for best performance sales dollars verses plan in 2014- rewarded with trip to Grand Cayman islands. Assistants received each monetary award as well as employee committee funds for store
- Grew D28 garden department live goods sales to 2 million dollar Class
- Hosted many EVP, MVP and leadership walks while being first ever store manager to earn Executive Homer Award from CEO while hosting him.
- Reviewed and monitored scheduling, Sales, and other expenses to maintain Operational Profitability
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Piloted many corporate processes and new alignments
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Held district level captainships for Pro and Credit
- Selected to attend Store Manager Advanced Development Program and Exposure and Development, successfully completed programs in 2014
Operations, Merchandising Assistant Store Manager
The Home Depot Inc
Richmond , VA
01.2008 - 02.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Selected to attend Home Depot University for Hypo Assistant Mangers
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly/daily kick off and staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created brand in which lead by motivation, teaching and coaching upwards
- Oversaw 30 million dollar box for 6 months with no store manager presence and landed one of largest managed accounts in district.
- Hosted and led many MVP and executive walks which highlighted successes of team
Education
High School Diploma -
Goochland High School
Goochland, VA06.2003
Skills
- Building Strong Relationships
- Develops Talent
- Interpersonal Savvy
- Building Effective Teams
- Influencing People
- Communication
- Business Development
- Active Listening
- Problem-Solving
- Financial Management
- Strategic planning Forward looking
Accomplishments
- Achievement- Featured in the "Career Spotlight" for Home Depot [2021]
- Achievement Award- Building Strong Relationships- Vertical connectivity- [2020]
- Achievement Award- Associate of the Year-HRS- [2019]
- Achievement Award- Building Strong Relationships Award- Southern Divisional Director-[2019]
- Achievement Award-Diamond Milestone Award [2019]
- Achievement Award- Building Strong Relationships-RMM- Women in leadership- [2018]
- Achievement Award- Executive CEO Award- Taking care of our People- [2018]
- Achievement Award-Diamond Ring Winner for 6th year- completed the Diamond stones.[2018]
- Achievement Award-Top CCS Sales dollars HTD - [2017]
- Achievement Award-demonstrating exemplary leadership, Living the home depot values and being an associate relations champion- 88% ACI score-[2017]
- Achievement Award-District Manager, Doing the right thing, taking care of the customer,living our Values- [2015]
- Achievement Award-District Manager Award for Excellent Customer Service- [2014]
- Achievement Award- Regional Director of Operation; Outstanding customer Service, living our Values - [2104]
- Achievement Award- Northern Division RVP- Homer Award, taking care of the customer and doing the right thing- [2013]
- Achievement Award-Crystal Apron Award- [2012]
- Achievement Award- Awarded Culture Champion- [2023]
Certification
- Certified [RRP LEAD RENOVATOR INITIAL], [ProActive] - [11/26/2019-11/26/2024]
- Richardson Training- Home Depot Renovations- [2019]
- Certificate of Excellence-Outstanding Pro Captainship Award-[2016]
- Certificate of Achievement- Completion of "Advanced Store Manager program" (SMAD) [2014]
- Certificate of Achievement- Completion of "Exospore and Development Program" (EDP) [2014]
- Richmond Toolbank - Served on board of Directors- [2013-2014]
- Certificate of Achievement- Home Depot University- Completion of Store Manger Fundamentals- [2012]
- Certificate of Achievement- Home Depot University- Completion of Assistant Store Manger Fundamentals-[2010]
Timeline
Pro Sales Manager
The Home Depot Inc
03.2022 - Current
Regional Renovation Services Manager
The Home Depot Inc
07.2019 - 03.2022
Store Manager
The Home Depot
02.2012 - 07.2019
Operations, Merchandising Assistant Store Manager
The Home Depot Inc
01.2008 - 02.2012
High School Diploma -
Goochland High School