Jessica Torres

· Regularly Examine transactions recorded in the general ledger regularly, ensuring accuracy, categorization, and proper posting to the correct accounts.

· Process the required adjustments to reconcile the GL with external records such as credit card processing fees

· Perform credit card reconciliations weekly for over 400 Stores, to help catch discrepancies early and prevent escalation

· Escalate unresolved issues to appropriate departments

· Review completed reconciliations for cash or credit card to ensure accuracy and obtain necessary documents for Audits

· Review and respond to customer chargebacks for Visa/MasterCard, PayPal, Fiserv, Discover and Klarna in a timely manner

· Track armored car activity to ensure timely cash deposit transfers

· Provide accurate data for financial forecasting and decision-making, ensuring that predictions about cash flow and other financial aspects are based on reliable information.

· Reconcile daily store cash deposits with bank accounts and general ledger (GL)

· Prepare and reviewed weekly cash logs for accuracy and completeness

· Engaging with cross-functional teams to enhance communication and project alignment.

· Supported inventory management by monitoring stock levels and sales forecasts

· Collaborate with cross-functional teams including operations, finance, and IT to develop new products and services for customers.

· Perform detailed audits to ensure the organization is operating within our policy and procedure guidelines (i.e. shortage performance, balancing timeliness, etc.)

· Reconcile store gift/credit card and merchandise card inventory and perform adjustments as needed

· Research bank adjustments and identify journal entries for assigned stores and communicate changes to accounting management teams

· Ensure ongoing communication with assigned stores to resolve procedural questions and to support effective balancing processes

· Review and respond to customer chargebacks for Visa/MasterCard and PayPal more than $80k monthly for store over certain reporting thresholds

· Develop and draft inquiry reports utilizing sales audit database tools

· Assist with quarterly GL and annual financial audits

· Reconcile and analyze assigned accounts and use independent judgment to resolve complex issues and propose enhancements to existing Sales Audit processes and procedures

Coordinate the escheatment of unclaimed customer liabilities

· Verify accuracy of postings and resolve any discrepancies.

· Process and balance daily postings of direct and allotments.

· Record and balance all unprocessed items.

· Process and correct all EFT transactions transmitted daily from the Federal Reserved, return all government reclamations.

· Research and resolve member inquiries regarding debit/credit account statements, disputes, and monetary adjustments.

· Verify accuracy of postings and resolve any discrepancies.

· Process and balance daily postings of direct and allotments.

· Record and balance all unprocessed items.

· Process and correct all EFT transactions transmitted daily from the Federal Reserved, return all government reclamations.

· Research and resolve member inquiries regarding debit/credit account statements, disputes, and monetary adjustments.

Member Service Representative

Oct 2013 - Aug 2015

· Served as a primary liaison between the credit union and its membership.

· Handles day-to-day membership operations such as providing personal account
information for members,

· opened accounts for new members, resolving system issues, and other member needs.

· Provided a variety of transactional services to members.

· Handles customers with a high level of courtesy and efficiency.

Lead Teller

Feb 2010 - Oct 2015

· Managed and supervised customer representative staff and staff area while ensuring the smooth functioning of the teller line.

· Solved escalated member problems and assisted with complex member questions and work-related matters while exhibiting superior customer service and communication skills.

· Assisted with teller work schedules, enforcing teller policies and procedures.

· Partake in job specific training, and other various required training programs.