Marcus Mensah
Westfield
Summary
Dedicated and adaptable professional with a background in biology and biomedical science, combined with direct patient care and advocacy experience. Strong interpersonal and problem-solving skills with the ability to support patients, manage healthcare needs, and contribute to team success. Open to opportunities in healthcare, patient services, and leadership roles
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIRECT SUPPORT PROFESSIONAL
Building Bridges To Independence LLC
03.2020 - Current
- Assisted individuals with developmental disabilities in daily living tasks such as bathing, dressing, grooming and meal preparation
- Accompanies individuals to medical appointments and provided transportation for errands and community outings
- Monitored and documented progress towards personal goals and developed personalized care plans
- Worked collaboratively with families, healthcare providers, and social workers to ensure the well-being of individuals.
- Provided emotional support and companionship, fostering positive relationships with individuals and their families
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
Patient Advocate
The Wellfund (Riverview Hospital)
08.2024 - 07.2025
- Assisted patients in navigating healthcare coverage by completing Medicaid applications and resolving eligibility issues with state agencies (FSSA).
- Guided patients through the Marketplace insurance enrollment process, ensuring access to affordable coverage options.
- Supported patients with hospital financial assistance applications to reduce medical expenses and financial burden.
- Acted as a liaison between patients, insurance providers, and hospital billing departments to resolve coverage and billing concerns.
- Educated patients on available financial resources and benefits, improving healthcare accessibility and continuity of care.
- Maintained patient confidentiality and provided compassionate, professional support in sensitive financial discussions.
CNA
Home Instead
06.2022 - 10.2023
- Provided personalized care to elderly and disabled patients in their home, including assistance with daily activities such as bathing, dressing, and grooming.
- Monitored patients' vitals and helped administer medications as prescribed by their doctor
- Prepared nutritious meals and assisted with feeding as necessary
- Maintained a clean and safe living environment for patients by performing light housekeeping duties such as laundry and dishwashing
- Assisted patients with mobility and transportation to medical appointments or other outings
- Communicated regularly with patient's families and healthcare providers to ensure continuity of care and address any concerns or changes in patients' conditions.
CNA
Magnolia Springs Senior Living
07.2019 - 07.2023
- Assisted residents with activities of daily living, including bathing, grooming, dressing, toileting, and feeding
- Monitored residents' health and documented any changes in their physical or mental condition
- Provided emotional support and companionship to residents with dementia, helping alleviate their anxiety and confusion
- Implemented behavior management strategies to address challenging behaviors, such as agitation or aggression
- Collaborated with other healthcare professionals, such as nurses and therapist, to provide coordinate care to residents
- Maintained a clean and safe living environment for residents, including regular housekeeping and infection control measures
RETAIL SALES ASSOCIATE
Old Navy
04.2017 - 08.2019
- Greeted customers and engaged in conversation to assess needs.
- Leveraged product knowledge to demonstrate features and benefits.
- Received and processed online orders for shipment or store pick-up.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Explained products and services to help customers make informed decisions.
- Used POS system to process sales and refund transactions.
- Located merchandise on racks or shelves and delivered to customers.
- Cleaned and organized sales floor in accordance with company merchandising standards.
KITCHEN FOOD SERVER
GattiTown
01.2016 - 07.2017
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Presented menus to answer questions about items and make recommendations.
- Answered telephones to take reservations or to-go orders.
- Swept and mopped floors and removed trash.
- Checked on guests to verify satisfaction with each course.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Followed all health and safety guidelines to ensure the kitchen and dining areas were safe for customers and staff
Education
MASTER'S - Biomedical Science
Marian University
Indianapolis, IN05.2024
BACHELORS - Biology
Indiana University
05.2023
HIGH SCHOOL DIPLOMA - undefined
Noblesville High School
Noblesville, Indiana05.2019
Skills
- Scientific research and analysis
- Data interpretation and problem-solving
- Knowledge of human biology and disease processes
- Critical thinking and evidence-based decision making
- Strong foundation in physiology, genetics, and biochemistry
- Family Support and Assistance
- Compassionate Caregiver
- First Aid and Safety
- Customer Service
- Teamwork and Collaboration
- Charting/Documentation
- Patient Relationship-Building
- Patient Assessments
- Care Plan Assessment
Certification
- CPR
Languages
Fanti
Native or Bilingual
Twi
Native or Bilingual
Timeline
Patient Advocate
The Wellfund (Riverview Hospital)
08.2024 - 07.2025
CNA
Home Instead
06.2022 - 10.2023
DIRECT SUPPORT PROFESSIONAL
Building Bridges To Independence LLC
03.2020 - Current
CNA
Magnolia Springs Senior Living
07.2019 - 07.2023
RETAIL SALES ASSOCIATE
Old Navy
04.2017 - 08.2019
KITCHEN FOOD SERVER
GattiTown
01.2016 - 07.2017
HIGH SCHOOL DIPLOMA - undefined
Noblesville High School
MASTER'S - Biomedical Science
Marian University
BACHELORS - Biology
Indiana University
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