Summary
Overview
Work History
Education
Skills
Projects
Awards
Languages
Timeline
Generic

Dawn Alkhafaji

Bismarck

Summary

Dynamic professional with extensive experience in customer service and staffing coordination at HireQuest Direct. Proven ability to manage large accounts and execute recruitment strategies effectively. Recognized for strong problem-solving skills and maintaining confidentiality, consistently exceeding client expectations while fostering positive relationships. Proficient in Microsoft Office Suite and dedicated to delivering exceptional results.

Overview

18
18
years of professional experience

Work History

Paratransit Driver

National Express
Bismarck
04.2021 - 04.2025
  • Provided safe and reliable transportation services to passengers with disabilities or special needs
  • Responded calmly and professionally in emergency situations, following proper procedures for evacuations or medical emergencies if necessary
  • Collaborated with other drivers and team members to coordinate efficient transportation services during peak hours or high-demand periods
  • Maintained a friendly demeanor while interacting with passengers, creating a positive experience for them
  • Demonstrated strong problem-solving skills when faced with unexpected situations such as road closures or traffic congestion
  • Maintained confidentiality of passenger information and respected their privacy during conversations or interactions
  • Fostered positive relationships with regular passengers through friendly interactions, remembering personal preferences, and offering personalized assistance.

Staffing Coordinator

HireQuest Direct
Bismarck
07.2019 - 04.2021
  • Managed staffing recruitment and client retention for temporary, temp-to-hire, and direct placement roles, ensuring seamless operations and strong client relationships.
  • Developed and executed recruitment strategies, including job fairs, community outreach, and business networking, to attract top talent and expand client base.
  • Oversaw office management functions such as HR, payroll, worker compensation, and collections, while maintaining compliance with prevailing wage standards and client contracts.
  • Ability to dispatch a large volume of employees in a strict time frame, per client request.

Staffing Specialist/Recruiter

Command Center
Bismarck
02.2017 - 05.2019
  • Transitioned from a temporary to a permanent role, leading to a promotion in the evolving corporate framework of HireQuest Direct.

Temporary Employee

Command Center Inc
Bismarck
11.2016 - 02.2017
  • Advanced from initial temporary role to two promotions, assuming greater responsibilities throughout corporate restructuring

Temporary Work Associate

Labor Finders Staffing
Bismarck
07.2016 - 02.2017
  • Exhibit reliable and high quality professionalism while working at office assistant, long distance vehicle transfer, and hospitality assignments.
  • A long-term assignment with the North Dakota Department of Commerce.
  • At NDDC, provided telephone and email follow up on yearly company background surveys with all businesses located in North Dakota.
  • Worked with highly classified financial data.
  • Maintained database using Google Sheets.
  • Email support via Microsoft Outlook.

Customer Service Representative II

MidcoConnections
Fargo
10.2011 - 08.2012
  • Worked in a high volume, fast paced call center.
  • Worked with 80+ accounts. Interacted with customers to provide information in response to inquiries about products and services.
  • Efficiently handle and resolve complaints. Met and exceed customer expectations of the company.
  • Email daily, weekly, and monthly reports of sales quotas to supervisors.
  • Troubleshoot, diagnose issues and come up with solutions.
  • Provide leadership qualities to teammates.

Retail Support Technician III

Flextronics
Fargo
01.2007 - 05.2010
  • Troubleshoot, diagnose issues and come up with solutions for large global wireless companies.
  • Interact with customers to provide information in response to inquiries about products and services.
  • Efficiently handle and resolve complaints. Met and exceed customer expectations of the company.
  • Email daily, weekly, and monthly reports of sales quotas to supervisors.
  • Provide leadership qualities to teammates.
  • Maintain continual education requirements of position.

Education

Associate Degree - Environmental Science

UTTC
Bismarck, ND
05.2015

Salon Management/Cosmetology -

RD Hairstyling College
Bismarck, ND
01.1995

Skills

  • Sales
  • Customer Service
  • Large Account Management
  • Office Management
  • Payroll/HR/Recruitment
  • Time Management
  • MicroSoft Office Suite
  • Scientific Research Analysis
  • Great Communicator
  • Confidentiality Management

Projects

REU Student Research, Comparison study of the coyote (Canis latrans) diet in Urban and Rural locations of Bismarck North Dakota, Project pre planning, GIS mapping, monitoring of 400 sites, 100 m walking transect surveys, field journaling, GPS location, project analysis and presentation preparation., Completed first phase of year-long research., Established a bone and hair sampling library at UTTC campus., Conducted two 20 minute PowerPoint presentations for public and National Science Foundation Headquarters located in Washington DC.

Awards

  • 2016 AIHEC Oral Scientific Presentation, 3rd Place, 03/01/16, National competition in oral presentation on scientific research conducted by students.
  • UTTC Vice President List, 2014, Awarded for obtaining a 3.0 +GPA for semester Spring and Fall 2014. Additionally, also obtained in Spring 2015.
  • FULL CIRCLE Scholar, Merit based scholarship awarded 2012-2015

Languages

English, Fluent in written/spoken

Timeline

Paratransit Driver

National Express
04.2021 - 04.2025

Staffing Coordinator

HireQuest Direct
07.2019 - 04.2021

Staffing Specialist/Recruiter

Command Center
02.2017 - 05.2019

Temporary Employee

Command Center Inc
11.2016 - 02.2017

Temporary Work Associate

Labor Finders Staffing
07.2016 - 02.2017

Customer Service Representative II

MidcoConnections
10.2011 - 08.2012

Retail Support Technician III

Flextronics
01.2007 - 05.2010

Associate Degree - Environmental Science

UTTC

Salon Management/Cosmetology -

RD Hairstyling College

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