LaQuanna Wilson
Savannah,GA
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company. Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service. Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Paratransit Driver
Chatham Area Transit
Savannah, GA
09.2024 - 02.2025
- Provided safe and reliable transportation services to passengers with disabilities or special needs
- Operated paratransit vehicles in compliance with all traffic laws, regulations, and company policies
- Assisted passengers with boarding and exiting the vehicle, ensuring their comfort and safety throughout the journey.
- Maintained accurate records of passenger pick-up and drop-off times, destinations, and any special instructions or requests.
- Communicated effectively with dispatchers to receive trip assignments and updates on passenger schedules.
- Operated paratransit vehicles according to safety regulations and company policies.
- Assisted passengers with disabilities during boarding and disembarking procedures.
Customer Service Representative
Parkers Kitchen
Savannah, GA
03.2023 - 04.2024
- Resolved customer complaints efficiently and professionally.
- Assisted customers with inquiries and product selections daily.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
CSR - Customer Service Representative
Teleperformance
Baton Rouge, LA
05.2021 - 05.2022
- Assisted customers with inquiries via phone and chat support.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions using company-specific software systems.
- Monitored call quality to ensure adherence to company standards.
- Provided feedback on product improvements based on customer interactions.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Cook 1
Soxedo
Parris Island, SC
09.2016 - 09.2018
- Prepared and cooked diverse menu items following Soxedo's quality standards.
- Maintained cleanliness and organization of kitchen stations during service hours.
- Collaborated with team members to ensure timely meal preparation and delivery.
- Implemented food safety practices to prevent contamination and ensure compliance.
- Monitored cooking times to maintain food quality and consistency across dishes.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
EVS Tech 1
Beaufort Memorial Hospital
Beaufort, SC
12.2014 - 07.2018
- Maintained cleanliness and sanitation of patient areas and common spaces.
- Operated specialized cleaning equipment to ensure high standards of hygiene.
- Collaborated with healthcare staff to identify cleaning priorities and schedules.
- Managed waste disposal in compliance with hospital regulations and safety protocols.
- Responded promptly to emergency cleaning requests throughout the facility.
- Assisted in inventory management of cleaning supplies and equipment usage.
- Placed wet floor signs to protect staff and patients from fall or injury.
Cashier
Publix
Ladys Island, SC
01.2015 - 12.2015
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided friendly service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed cash register operations, including handling cash and processing card payments.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Housekeeper
The Opsrey Inn
Parris Island, SC
01.2012 - 08.2015
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry services, ensuring timely washing and folding of linens.
- Restocked supplies in guest rooms and public restrooms regularly.
- Collaborated with team members to uphold high cleanliness standards.
- Reported maintenance issues to management for prompt resolution.
Server
IHOP
Beaufort, SC
06.2014 - 01.2015
- Provided excellent customer service to enhance dining experience.
- Assisted guests with menu selections and special requests.
- Processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area.
- Upsold menu items to increase overall sales potential.
Sales Associate
Wal-mart
Beaufort, SC
01.2014 - 12.2014
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays throughout the store.
- Processed sales transactions using point-of-sale systems.
- Stocked shelves and replenished inventory as needed.
- Collaborated with team members to enhance customer service experience.
- Handled customer returns and exchanges efficiently.
Sales Associate
Food Lion
Ladys Island, SC
12.2013 - 04.2014
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays throughout the store.
- Processed sales transactions using point-of-sale systems.
- Stocked shelves and replenished inventory as needed.
- Handled customer returns and exchanges efficiently.
Crew Member
McDonalds
Beaufort, SC
05.2013 - 11.2013
- Provided excellent customer service in fast-paced environment.
- Prepared and assembled food items accurately and efficiently.
- Maintained cleanliness and organization of work area throughout shifts.
- Operated kitchen equipment safely and followed health guidelines strictly.
- Assisted team members with training and onboarding new crew members.
Cashier
Walmart
06.2013 - 08.2013
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided friendly service.
- Managed cash register operations, including handling cash and processing card payments.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Or Equivalent - Business Administration
Kittrell Jobcorp
Kittrell, NC01.2012
Skills
- Customer care
- POS
- Janitorial experience
- Customer service
- Communication skills
- Home care
- Typing
- Windows
- Customer support
- Banking
- Caregiving
- Remote access software
- Restaurant Server
- Microsoft Word
- CSR
- lan
- Cleaning Experience
- Ethernet
- Environmental Services
- Server
- Microsoft Office
- Data entry
- Sales
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Paratransit Driver
Chatham Area Transit
09.2024 - 02.2025
Customer Service Representative
Parkers Kitchen
03.2023 - 04.2024
CSR - Customer Service Representative
Teleperformance
05.2021 - 05.2022
Cook 1
Soxedo
09.2016 - 09.2018
Cashier
Publix
01.2015 - 12.2015
EVS Tech 1
Beaufort Memorial Hospital
12.2014 - 07.2018
Server
IHOP
06.2014 - 01.2015
Sales Associate
Wal-mart
01.2014 - 12.2014
Sales Associate
Food Lion
12.2013 - 04.2014
Cashier
Walmart
06.2013 - 08.2013
Crew Member
McDonalds
05.2013 - 11.2013
Housekeeper
The Opsrey Inn
01.2012 - 08.2015
High School Or Equivalent - Business Administration
Kittrell Jobcorp
Similar Profiles
Nicole OwensNicole Owens
First Mate at Chatham Area TransitFirst Mate at Chatham Area Transit
Barbara ShiggsBarbara Shiggs
Eligibility Coordinator at Chatham Area TransitEligibility Coordinator at Chatham Area Transit
Tyeisha RobersonTyeisha Roberson
School Bus Monitor at Savannah Chatham County Public School SystemSchool Bus Monitor at Savannah Chatham County Public School System
WHITLEY SMITHWHITLEY SMITH
Store Manager at Rue 21Store Manager at Rue 21
Amery CorcocheaAmery Corcochea
Registered Nurse at St. Joseph’s/Candler Health SystemRegistered Nurse at St. Joseph’s/Candler Health System