JESSICA TORRY
Colfax,CA
Summary
Detail-oriented healthcare support specialist focused on accurate documentation, client confidentiality, and coordinated service delivery. Brings experience with SmartCare EHR, admissions and discharge data entry, patient communication, and integrated support across clinical and community care settings.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Mental Health Support Specialist
Auburn Counseling Services
Auburn, CA
11.2023 - Current
- Managed crisis triage and behavioral health support services for 24/7 crisis line across seven counties, ensuring timely intervention for individuals in crisis.
- Coordinated community resources and post-hospital services, facilitating continuity-of-care referrals to enhance client recovery and support.
- Maintain confidential client records with exceptional accuracy and attention to detail.
- Perform data entry for admissions, discharges, referrals, and client documentation using SmartCare EHR.
- Collaborated with hospitals, providers, and community agencies to promote positive client outcomes through integrated care and resource sharing.
Orthodontic Assistant
Marina Milstein Orthodontics
Granite Bay, CA
06.2023 - 10.2023
- Coordinated chairside support to streamline clinical workflow in fast-paced practice environments.
- Managed patient interactions with de-escalation strategies and age-appropriate communication for children and adolescents.
- Performed accurate fitting of separators, bands, retainers, Invisalign, and appliances during scheduled appointments.
- Maintained compliant treatment documentation through organized electronic record management.
Dental Assistant
Pier 210 Dental Group
Auburn, CA
04.2022 - 06.2023
- Supported chairside care across range of dental procedures in fast-paced healthcare setting.
- Collected patient records and health history for dentists to support accurate assessments, diagnoses, and treatment planning.
- Handled scheduling, customer service, and office tasks to improve daily workflow.
- Communicated with patients and families while maintaining confidentiality and service standards.
- Captured digital radiographs and kept patient files current.
Orthodontic Assistant
Ulrich Orthodontics
Auburn, California
01.2021 - 04.2022
Orthodontic Assistant
Worth Orthodontics
Roseville, California
02.2014 - 10.2020
Orthodontic Assistant
Worth Orthodontics
Roseville, California
09.2006 - 03.2010
Education
Accredited Dental Assisting Program - Dental Careers
49er Regional Occupational Program
Auburn, CA06-2005
High School Diploma -
Bear River High School
Grass Valley, CA06-2005
Skills
- Healthcare information management
- Documentation evaluation skills
- Effective communication, verbal and written
- Microsoft Office Suite proficiency
- Attention to detail in multitasking
- Crisis intervention and case management strategies
- Expertise in healthcare data entry systems
- Active listening for customer service coordination
Certification
- Registered Dental Assistant (RDA) 2007
- Dental Radiology License 2005
- Coronal Polishing Certification 2006
- CPR Certified
Timeline
Mental Health Support Specialist
Auburn Counseling Services
11.2023 - Current
Orthodontic Assistant
Marina Milstein Orthodontics
06.2023 - 10.2023
Dental Assistant
Pier 210 Dental Group
04.2022 - 06.2023
Orthodontic Assistant
Ulrich Orthodontics
01.2021 - 04.2022
Orthodontic Assistant
Worth Orthodontics
02.2014 - 10.2020
Orthodontic Assistant
Worth Orthodontics
09.2006 - 03.2010
Accredited Dental Assisting Program - Dental Careers
49er Regional Occupational Program
High School Diploma -
Bear River High School