Overview
Work History
Education
Skills
Timeline
Generic

Jessica Trejo

Los Angeles,CA

Overview

14
14
years of professional experience

Work History

Project Manager

Meta
03.2024 - Current
  • Supplier onboarding, procurement activities, and case management as required.
  • Keep internal team members informed, and manage external partners unblocked to engage with clients.
  • Input metadata into Salesforce.
  • Execute the contract routing process and purchase requests for the Client Entertainment Content team.
  • Help complete execution under expected SLAs.
  • Drive data integrity efforts of partner and project metadata in Salesforce, including funding, milestones, QA readiness, and Quest Store launches.
  • Supports the MVE Program Manager in change management communications, helping teams adhere to operational workflows to maintain data integrity in systems, and process timelines.
  • Keep track of all contracts.
  • Maintain content pipeline health by providing weekly status updates for cross-functional partners to keep momentum on supplier onboarding and contract flows.
  • Contribute to the Entertainment Content team’s knowledge base, working with the MVE Program Manager to craft and maintain robust documentation for workflows and processes.
  • Operate with an analytical mindset, identifying opportunities, risks, and recommending actions to improve process efficiency, in close collaboration with the MVE Program Manager.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Project Manager

IYUNO Media Group
10.2022 - 03.2024
  • Mastering Media Operations Department.
  • Help onboard client.
  • Focus on project monitoring.
  • Meet clients SLA's within a 24hr timeframe.
  • Create project plans with establish timelines, assign to appropriate teams and manage workflow.
  • Build and establish strong relationships with client.
  • Furnish project updates to clients, inform on strategy, adjustments and progress.
  • Provide Leadership.
  • Develope solutions to project risks and issues, meeting quality and timeline goals and objectives internally.
  • Manage contracts with clients by assigning tasks and communicating expected deliverables.
  • Modify project plans when needed to better align with organizational objectives.
  • Lead meetings with internal team members.
  • Updated software and keep track of my assigned projects.
  • Invoice once project has been completed using software (Atlas).
  • Strong oral, written, communication and coordination skills.

Project Manager

Pixelogic Media
09.2021 - 03.2022
  • Project manager in the Localization department.
  • Managed multiple localization projects from client order to delivery completion.
  • Established a solid understanding of specific client specifications and Localization needs.
  • Built strong working relationship with our client Sony and focused on delivering the highest quality assets on time.
  • Worked with multi-language localizations and used CAT Tool to help our internal localization department.
  • Maintained clear communication, internal and externally.
  • Managed complex projects from beginning to end in a timely manner.
  • Managed, monitored, and updated all timelines and setting realistic expectations for day to day deliveries.
  • Worked with the billing team to ensure projects are billed correctly and on time to clients.
  • Performed order entries based on client requests and ensured final deliveries are within the expected timeframe.
  • Provided strategic solutions to any issues that may arise with clients.
  • Collaborated with operational teams to build processes, make sure the workflow operated smoothly and efficiently, and initially enhancing the client experience.
  • Other related tasks as assigned to fulfill responsibilities.

Project Manager

BITMAX
03.2021 - 09.2021
  • Helped onboard new clients and added them into CRM for tracking record.
  • Worked closely with clients and the internal departments.
  • Planned, coordinated, executed and finalized projects within the deadline time.
  • Managed timelines.
  • Monitored the progress of each project.
  • Provided status updates to clients and internal team.
  • Ability to manage multiple projects simultaneously.
  • Helped ensured the project meets the clients expectations.
  • Maintained strong relationships with the clients.
  • Knowledge of distribution models and windowing (TVOD, SVOD, AVOD).
  • Made sure each project has all collected assets before scheduling a delivery to the appropriate platforms.

Senior Traffic and Content Manager

Cinémoi
11.2016 - 03.2021
  • Managed and created traffic logs for the linear channel feed.
  • Manual ad insertions on the traffic logs.
  • Submitted EPG to Gracenotes and Xperi/Tivo.
  • Was in constant contact with our hosting channel linear services; Encompass Digital Media (CDN).
  • Delegated assignments, deadlines and ETAs to the editors.
  • Video Quality Assurance.
  • Managed and maintained positive relationships with our VOD platforms; Verizon, Comcast & Sling.
  • Gathered all metadata for our VOD packages.
  • Was in constant contact with our CDN (Amagi) for VOD.
  • Over-viewed the XML VOD submission for accuracy of delivery.
  • Delivered EPG for the website and ios app via AWS/Wordpress.
  • Managed all metadata for our OTT apps; Samsung, Android, Tizen and ios through Zype (Video Content Management).
  • Planned, organized and independently managed own work.
  • Helped restructure new website with Wordpress.
  • Helped with SEO for website.
  • Point of contact for the Linear channel and Video on Demand.
  • Always on call.

Operation/Project Manager

Wynford Crosstown Centre
12.2015 - 11.2016
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained new employees.
  • Customer service.
  • Managed payroll
  • Manager customer interaction through CRM (Zoho).
  • Oversaw sales report.
  • Assisted in marketing and advertising with the creation of the brochures.
  • Provided all information such as the benefits, prices, and floor plans to prospective customers/clients.
  • Demonstrated ability to build, grow, and maintained positive customer/client relationships.

International Program Scheduler

Private Owned Network
06.2015 - 12.2015
  • Scheduled the VOD Programs for International Networks.
  • Gathered metadata.
  • Delivered and maintained contact with the platforms I delivered to, international networks; Telus, Rogers, Eastlink, Bell, Videotron, Cogeco, Shaw.
  • Established good working relationships in a fast paced work environment.
  • Maintained an effective QC process for all material prior to submission of all content.
  • Provided metadata for SVOD and TVOD.
  • Worked closely with Video Editors & worked under tight deadlines.

Client Representative

Modern Videofilm
10.2011 - 03.2013
  • Served as a Client Rep. for Media Service Company in the iTunes Department.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Provided service internally and externally through email and calls in an accurate timely and professional manner for all final QC process.
  • Worked under pressure and met deadlines within 48 hours.
  • Worked closely with the Production team to finalize all content prior to air.
  • Made sure all content had the proper captions, dubbing and subtitling.
  • Provided metadata.
  • Reviewed XML, finalized for approval and billing.

Education

Certification - Full Stack Software Development

UC Irvine
Irvine, CA
2018

Bachelor of Arts - Film/Telecommunications

California State University - Los Angeles
Los Angeles, CA
2011

Associate of Arts - Radio And Television Broadcasting Technology

Harbor Community College
Wilmington, CA
2009

Skills

  • Google/Google Docs/Google Analytics
  • XML
  • Excel
  • Zendesk
  • HTML, CSS
  • Zoho (CRM)
  • Broadview
  • CMS
  • Power Point
  • Slack
  • AWS
  • Microsoft Office suite
  • Sharepoint
  • Zoom
  • Teams
  • Jira
  • Salesforce

Timeline

Project Manager

Meta
03.2024 - Current

Project Manager

IYUNO Media Group
10.2022 - 03.2024

Project Manager

Pixelogic Media
09.2021 - 03.2022

Project Manager

BITMAX
03.2021 - 09.2021

Senior Traffic and Content Manager

Cinémoi
11.2016 - 03.2021

Operation/Project Manager

Wynford Crosstown Centre
12.2015 - 11.2016

International Program Scheduler

Private Owned Network
06.2015 - 12.2015

Client Representative

Modern Videofilm
10.2011 - 03.2013

Bachelor of Arts - Film/Telecommunications

California State University - Los Angeles

Certification - Full Stack Software Development

UC Irvine

Associate of Arts - Radio And Television Broadcasting Technology

Harbor Community College

Similar Profiles

CREATE PROFILE
Jessica Trejo