SALONI GROVER

• Led the development of 2025 hiring roadmap, partnering with 5 executive leadership teams to align workforce needs with strategic goals, resulting in a 25% increase in aligned objectives.
• Developed metrics and Tableau dashboards to track hiring objectives, resulting in a 45% increase in hiring across key functions, with a total of 2,500 new hires.
• Designed and delivered optimized communication plans for executive and key partner communications, aligning workforce needs with strategic goals, reaching an audience of 10,000+ stakeholders.
• Built trusted relationships with cross-functional stakeholders, securing leadership and finance approvals for 500+ job requisitions, with a 95% approval rate.
• Anticipated and managed change requirements, ensuring alignment with program stakeholders, resulting in a 30% reduction in project delays.
• Coordinated with 15+ cross-functional teams to ensure seamless integration of hiring tools and technology, resulting in a 40% reduction in system errors.

Customer Satisfaction Initiative

• Spearheaded initiatives to elevate customer satisfaction, streamlining operations and reducing unfavorable shopping experiences.
• This strategic effort yielded a remarkable 72% decrease in global customer complaints within a quarter related to expired products, resulting in:
• 12,000 fewer customer complaints per month.
• $250,000 annual cost savings from reduced returns and replacements.
• 25% increase in customer retention rate

AWS QuickSight Dashboard Development

• Designed and developed an AWS QuickSight Tableau dashboard with an accelerated 2-week timeline, providing real-time visibility into key metrics for leadership.
• Configured dashboard to track week over week (WoW) performance of “Wrong Item Sent”, enabling data-driven decision making and targeted process improvements, including:
• 30% reduction in wrong item sent incidents within 6 months.
• 15% increase in order fulfillment accuracy.

• Worked with Engineering team for streamlining business processes using Open Source, Apache Kafka for data streaming.
• Led the data migration project of Databricks (Microsoft Azure) to Dataproc (Google Cloud) for 134 unique jobs.
• Owned bi-weekly data program leadership review for presenting data organization updates and reviewing any roadblocks for the team.
• Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
• Led international project teams to successfully deliver complex initiatives within budgetary constraints.

• Managed Sound Transit project for streamlining project tracking and reporting to leadership.
• Prepared Tableau Dashboard to reflect project tracking of 10 capital projects.
• Co-ordinated with 30+ cross-functional teams to track and report project dependencies and risks.
• Worked on migration of 100+ projects risk registers to project management software, thus reducing the processing time to 50%.

• Recruitment Process Management: Managed hiring of various technical skills to achieve quarterly targets and streamline recruitment processes.
• Internal Referral Program Enhancement: Restructured Global referral website and collaborated with engineering teams to increase internal referrals by 15%.
• Data Analysis Project Management: Managed end-to-end Hire Loss and attrition rate data analysis project for Publicis Sapient India for a period of 12 months.
• Senior IT Professional Hiring: Successfully achieved quarterly target of hiring Senior IT Professionals for multiple quarters, resulting in recognition as Ace of the Quarter.