Jessica Troast
Hollywood
Summary
Results-driven professional with expertise in hospitality, customer service operations, and retail merchandising. Focused on fostering strong relationships between businesses and consumers. Committed to enhancing client relations and driving brand development.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Richemont International
Miami
10.2024 - Current
- Drive sales and nurture long-term client relationships through timely, professional communication across phone, email, chat, and social media.
• Manage product inquiries, orders, and sales referrals, collaborating with Boutiques to deliver exceptional customer experiences.
• Enhance product knowledge and client data tracking to ensure personalized service, first-call resolution, and strong client retention. - Engaged customers through product demonstrations and brand storytelling.
- Fostered relationships with key stakeholders to enhance brand visibility.
- Collaborated with marketing teams to execute promotional campaigns effectively.
Specialized Operations
SAKS FIFTH AVENUE
Miami
05.2023 - 01.2024
- Managed operational demands of Jewelry department and General Office, including cash management, petty cash handling, bank deposits, and charge-back audits.
- Executed accurate jewelry case counts to ensure compliance with vault contents regulations using case count system.
- Verified authenticity of incoming jewelry pieces prior to transfer to vendor management.
- Miami, FL (Full Time)
Client Relations
Hermès
Dayton
12.2022 - 04.2023
- Ensured high-quality customer satisfaction while safeguarding client information to uphold brand integrity and trust.
- Managed omnichannel resources and monitored website content, fostering strong client relationships through proactive communication and follow-ups.
- Led eCommerce initiatives, providing timely client support via phone and email for clients and flagship boutiques, enhancing overall service experience.
- Dayton, NJ (Seasonal)
Area Manager
Amazon
Carteret
06.2021 - 06.2022
- Led and developed associates to achieve timely fulfillment of customer orders, fostering a cohesive team environment.
- Set performance metrics and goals to meet client demand while upholding quality and precision standards.
- Managed receiving department and liaised with HR to enforce policies while training 50-200 Amazon associates.
- Carteret, NJ (Full Time)
Education
Master of Arts - Communication And Media
Rutgers School of Communication & Information
New Brunswick, NJ06.2021
Bachelor's of Arts & Science - Communications
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2020
Skills
- Brand Strategy
- Social Media Marketing
- Promotional Campaigns
- Client Relations
- Customer Experience
- Operations Management
- Event Coordination
- Salesforce
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite (Docs, Sheets, Slides)
- Microsoft Teams
- Jira
- Performance metrics
- Conflict resolution
- Exceptional Communication
Timeline
Brand Ambassador
Richemont International
10.2024 - Current
Specialized Operations
SAKS FIFTH AVENUE
05.2023 - 01.2024
Client Relations
Hermès
12.2022 - 04.2023
Area Manager
Amazon
06.2021 - 06.2022
Master of Arts - Communication And Media
Rutgers School of Communication & Information
Bachelor's of Arts & Science - Communications
Rutgers, The State University of New Jersey