Jessica Trujillo
El Centro,United States
Overview
2
2
years of professional experience
Work History
Associate Lead With Keys
PetSmart
El Centro, CA
01.2024 - Current
- Managed and closed store with 1 other associate on multiple occasions when short staffed.
- Closed store 3-4 days a week by counting registers, cash office balancing, making deposits and storing and filing daily paperwork.
- Assist Store Leader/ Assistant Store Leader with daily store walks to ensure OSHA standards and PetSmart Policy & Procedure is maintained.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Pet Care Associate
Petsmart
El Centro, CA
06.2023 - 01.2024
- Observed pets and documented to track health.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Increased client retention rates through building strong relationships with pet owners.
- Maintained a clean environment for pets by regularly cleaning enclosures.
- Administered medication to pets
Cashier
PetSmart
El Centro, CA
10.2022 - 06.2023
- Engaged in friendly conversation with customer to better understand individual needs.
- Efficiently handled and resolved customer inquiries and concerns.
- Developed and maintained strong relationships with customers to establish rapport and build trust.
- Answered customer questions about products and services, helped locate merchandise, and promote key items.
Seasonal Order Filler/Customer Service Cashier
Target
El Centro, CA
11.2022 - 05.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Arts - Behavioral Sciences
Imperial Valley College
Imperial, CA06.2022
Skills
- Excellent Customer Service
- Multitasking
- Time Management
- Teamwork and Collaboration
- Decision-Making
- Self Motivation
Timeline
Associate Lead With Keys
PetSmart
01.2024 - Current
Pet Care Associate
Petsmart
06.2023 - 01.2024
Seasonal Order Filler/Customer Service Cashier
Target
11.2022 - 05.2023
Cashier
PetSmart
10.2022 - 06.2023
Associate of Arts - Behavioral Sciences
Imperial Valley College