Jessica Tukana
Corpus Christi ,Texas
Overview
16
16
years of professional experience
Work History
Caregiver
H & Z Home Care
Sacramento, CA
04.2025 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and solutions.
- Maintained cash register accuracy through diligent cash handling practices.
- Collaborated with team members to enhance service delivery and customer experience.
- Conducted regular inventory checks to maintain stock levels and availability.
- Trained new staff on operational procedures and customer service standards.
- Implemented process improvements to streamline checkout operations and reduce wait times.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted customers with inquiries and resolved payment-related issues.
- Maintained accurate cash drawer balances throughout shifts.
Housing Officer
Fiji National Provident Fund
Fiji
01.2013 - 02.2024
- Conducted housing assessments to determine eligibility for financial assistance programs.
- Processed applications efficiently, ensuring compliance with regulatory standards and timeliness.
- Developed and maintained relationships with stakeholders to facilitate housing solutions and resources.
- Assisted clients in navigating housing options and provided guidance throughout the application process.
- Monitored case files for accuracy, identifying discrepancies and implementing corrective measures promptly.
- Maintained database of housing resources, landlords and management companies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Customer Service Representative
Fiji National Provident Fund
Fiji
04.2009 - 02.2024
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled customer complaints efficiently, ensuring satisfaction and timely resolution.
- Maintained knowledge of products and services to enhance customer support.
- Utilized CRM systems to document interactions and track customer issues.
- Collaborated with team members to improve service delivery processes.
- Supported training of new representatives on company policies and procedures.
- Contributed to a positive team environment by sharing feedback and ideas for improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Fiji National Provident Fund
Fiji
01.2019 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and solutions.
- Maintained cash register accuracy through diligent cash handling practices.
- Collaborated with team members to enhance service delivery and customer experience.
- Conducted regular inventory checks to maintain stock levels and availability.
- Trained new staff on operational procedures and customer service standards.
- Implemented process improvements to streamline checkout operations and reduce wait times.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted customers with inquiries and resolved payment-related issues.
- Maintained accurate cash drawer balances throughout shifts.
Education
Bachelor of Arts - Management And Public Administration + Tourism Stu
University of The South Pacific
Fiji04.2009
High School Diploma -
Dudley High School
Fiji12.2002
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Housekeeping
- Strong ethics
- Relationship building
- Verbal and written communication skills
- Flexible schedule and availability
- Patient companionship
- Care plan adherence
- Transportation services
Timeline
Caregiver
H & Z Home Care
04.2025 - 06.2025
Customer Service Cashier
Fiji National Provident Fund
01.2019 - 03.2022
Housing Officer
Fiji National Provident Fund
01.2013 - 02.2024
Customer Service Representative
Fiji National Provident Fund
04.2009 - 02.2024
Bachelor of Arts - Management And Public Administration + Tourism Stu
University of The South Pacific
High School Diploma -
Dudley High School