Jessica Turner
Puyallup,WA
Summary
Personable and dedicated employee. Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Manager1
Hertz Car Rental
Tacoma, Washington
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Member Services
Molina Healthcare
Las Vegas, NV
08.2023 - 02.2024
- Maintained accurate records of all member interactions in the customer database system
- Maintained open lines of communication with both internal stakeholders and external partners, ensuring alignment on goals and objectives related to member services.
- Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.
Customer Service Associate3
ZipRecruiter
Tempe, AZ
10.2021 - 06.2023
- This was a100% remote role as a customer service associate tier3
- I was on the phone/email team
- We handled all incoming calls or emails
- Average day for calls was10-50 a day
- The email average was200
- I helped customers with log in issues, creating ads, invoicing, billing and some technical problems
Nail Technician
Owner Operator Independent
Las Vegas, NV
02.2019 - 09.2021
- I was aowner operator
- I ran all business aspects including customer service, building client relationship, marketing, inventory, invoicing, telecommunications and multi-tasking
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment.
Telecommunications Manager
Jessica Turner
Las Vegas, NV
01.2012 - 01.2019
- I was the front office manager
- I ran telecommunications, all inner-office communications, scheduling, dispatching, billing, multi-tasking,100 phone lines, email and text
- Lead and directed team of twenty five technicians
- Boosted team performance and work quality by enhancing training
Education
Associate of Arts - Nail Technician
Expertise Cosmetology Institute
Las Vegas, NV12.2018
GED - undefined
John D Rockefeller
New Cumberland, WV05.1995
Skills
- Customer Support
- Inbound and Outbound Calling
- Salesforce Efficient
- Software Toubleshooting
- Quality Assurance
- Problem Resolution
- Call Center Operations
- Customer Education
- Inventory Control
- Organization and Time Management
- Communication
- Call Center Operations
Timeline
Manager1
Hertz Car Rental
03.2024 - Current
Member Services
Molina Healthcare
08.2023 - 02.2024
Customer Service Associate3
ZipRecruiter
10.2021 - 06.2023
Nail Technician
Owner Operator Independent
02.2019 - 09.2021
Telecommunications Manager
Jessica Turner
01.2012 - 01.2019
Associate of Arts - Nail Technician
Expertise Cosmetology Institute
GED - undefined
John D Rockefeller