Jessica Turner
Omaha,NE
Summary
Personable and dedicated Individual with extensive customer service experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Mailroom Clerk
Richdale Group
OMAHA
07.2024 - Current
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Responded promptly to requests from other departments relating to their mailing needs.
Receptionist
Verve Collaborative Health
Omaha
10.2023 - 07.2024
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Sorted incoming mail and directed to correct personnel each day.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
SR. CREDIT CARD ANALYST
First National Bank Omaha
OMAHA, NE
08.2022 - 09.2023
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Collaborated closely with customers, using effective communication and interpersonal strengths to gather important financial information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Strengthened customer retention by offering discount options
- Updated databases with new and modified customer data
- Collected deposits or payments and arranged for billing
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
BANK TELLER
METRO CREDIT UNION
OMAHA, NE
08.2021 - 08.2022
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Entered transactions into the computer and issued customer receipts
- Explained bank services, financial products and applicable fees to customers
- Built and maintained client relationships through quality, personalized interactions.
Education
Certificate - Cosmetology
Xenon Academy
Omaha, NE02-2024
High School Diploma -
Central High School
Omaha, NESkills
- Handling and sorting mail
- Clerical support
- Typing proficiency
- Time management
- Customer service
- Positive and professional
- Payment collection
- Payment processing
- Scheduling
- Office administration
Accomplishments
- Implementing strategies and initiatives that result in higher customer satisfaction levels, such as implementing quality assurance programs, monitoring and improving service levels, and enhancing the overall customer experience
- Consistently receiving positive customer feedback, testimonials, or online reviews that reflect outstanding service, indicating a high level of customer satisfaction and a positive reputation for the organization
Timeline
Mailroom Clerk
Richdale Group
07.2024 - Current
Receptionist
Verve Collaborative Health
10.2023 - 07.2024
SR. CREDIT CARD ANALYST
First National Bank Omaha
08.2022 - 09.2023
BANK TELLER
METRO CREDIT UNION
08.2021 - 08.2022
Certificate - Cosmetology
Xenon Academy
High School Diploma -
Central High School