Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Turner

Puyallup

Summary

Many years of customer service and management experience. Great rapport with people. Result driven at revnue building. Strong at fostering a great work environment. Collaborative leader with partners to promote growth and operational success.

Overview

14
14
years of professional experience

Work History

Manager ll

Hertz Car Rental
Puyallup
03.2024 - Current
  • Successful at growing revnue.
  • Enhanced customer satisfaction by providing great customer service.
  • Metrics achieved and promoted.
  • Computer and tech savvy professional.

Member Services

Molina Healthcare
Las Vegas, NV
08.2023 - 02.2024
  • Success at achieving metric goals in a 100% remote role.
  • Maintained open lines of communication with both internal and external partners.
  • 30 plus calls a day in high paced call center.

Customer Service Associate3

ZipRecruiter
Tempe
09.2021 - 06.2023
  • This was a 100% remote role in a business to business a call center.
  • Fast paced call center 20 to 50 calls per day.
  • The email average was 200 plus per day.
  • Assisted customers with log in issues, creating ads, invoicing, billing and some technical problems.
  • Promoted twice due to efficiency and metrics.

Nail Technician

Owner Operator Independent
02.2019 - 09.2021


  • Business owner operator
  • Successful at growing revnue and maintaining relationships.
  • Marketing, inventory, invoicing, telecommunications and multi-tasking.

Telecommunications Manager

T&B Marketing LLC
Las Vegas
01.2012 - 01.2019
  • Front office manager
  • Telecommunications, all inner-office communications,
  • Scheduling, dispatching, billing, multi-tasking,
  • Communication, calls emails and text simultaneously.
  • Boosted team performance and work quality by enhancing training

Education

Associate of Arts - Nail Technician

Expertise Cosmetology Institute
Las Vegas, NV

GED -

John D Rockefeller
New Cumberland, WV

Skills

  • Customer support
  • Inbound outbound call center
  • Salesforce efficient
  • Quality assurance
  • Problem Resolution
  • Inventory Control
  • Organization and Time Management
  • Communication

Timeline

Manager ll

Hertz Car Rental
03.2024 - Current

Member Services

Molina Healthcare
08.2023 - 02.2024

Customer Service Associate3

ZipRecruiter
09.2021 - 06.2023

Nail Technician

Owner Operator Independent
02.2019 - 09.2021

Telecommunications Manager

T&B Marketing LLC
01.2012 - 01.2019

Associate of Arts - Nail Technician

Expertise Cosmetology Institute

GED -

John D Rockefeller

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