Jessica Tyler
Woodmere
Summary
I am a dedicated and results-driven professional with a proven track record of delivering exemplary customer service skills in fast-paced and challenging environments. My work is known to consistently exceed performance metrics while maintaining a positive and empathetic demeanor. I’m detail-oriented, and I have the ability to handle multiple tasks simultaneously. Currently, I am seeking to contribute strong interpersonal skills to a dynamic team in order to enhance the overall customer experience, and drive business success.
Overview
13
13
years of professional experience
Work History
Back Up Lead Teller
PNC Bank
Cleveland
12.2024 - Current
- Greeting customers and analyzing their needs
- Cash Ordering & Management of branch
- Audits of TCR / Vaults
- Loading / maintenance of ATM machines
- Sole control of vaults when lead teller is not in
- Performing cash transactions and assessing customers needs
State Tested Nursing Assistant
Intelycare
Quincy
09.2022 - Current
- Maintaining accurate and up-to-date patient records / charts
- Communicating effectively with patients, their families, and healthcare team
- Following proper infection control procedures, including hand hygiene and the use of personal protective equipment
- Recognizing and addressing potential hazards in the healthcare environment
Teacher’s Aid
Shaker City Schools
01.2013 - 08.2019
- Supporting the teacher in implementing lesson plans and educational activities
- Assisting with the grading of assignments and maintaining student records
- Participating in professional development opportunities to enhance skills and knowledge
- Following lesson plans and maintaining classroom order in the absence of the teacher
- Supporting the integration of technology into the learning environment
Education
Nurse Aide License -
Heart2Heart Healthcare Center
Cleveland, OH01.2022
Associates of Arts -
Cuyahoga Community College
Cleveland, OH01.2018
Skills
- Conflict resolution
- Product/service knowledge
- Attention to Detail
- Flexibility / Adaptability
- Problem - Solving
- Team collaboration
- Communication skills
- Multitasking Cultural
- Sensitivity
- Customer relationship management
- Cash management
- Professional development
References
References available upon request.
Timeline
Back Up Lead Teller
PNC Bank
12.2024 - Current
State Tested Nursing Assistant
Intelycare
09.2022 - Current
Teacher’s Aid
Shaker City Schools
01.2013 - 08.2019
Nurse Aide License -
Heart2Heart Healthcare Center
Associates of Arts -
Cuyahoga Community College