JESSICA UPSHUR
Cape Charles,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Deputy
Northampton County
Eastville, VA
06.2018 - Current
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
- Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
- Utilized advanced software tools to analyze financial data and correcting records.
- Furnished taxpayer assistance and information to general public on varies tax questions.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreting and applying local and state codes for personal and business taxes.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Communicating with other localities to manage records for billing.
- Registering business and processing business license.
- Recording Transient and Food and Beverage Taxes.
- Educating and Applying Exemption for qualified taxpayers.
- Conducted thorough investigations to uncover hidden assets, increasing revenue collection.
- Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
Attendant
Northampton County
Cape Charles, VA
09.2012 - 06.2018
- Customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment.
- Promptly responded to all requests for assistance.
- Greeted customers and offered them assistance.
- Documenting and maintain accurate records.
- Kept facilities clean, neat, and organized.
LIne Cook
Coach Tavern Restaurant
Cape Charles, VA
02.2012 - 06.2018
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- High-volume periods by efficiently executing complex tasks under pressure.
Census Agent
Government
Eastville, VA
01.2010 - 07.2010
- Achieved accurate population data by conducting door-to-door enumeration and gathering detailed household information.
- Ensured timely completion of assignments by effectively managing time and prioritizing tasks based on deadlines and workload.
- Maintained strict confidentiality of respondents'' personal information, adhering to federal privacy regulations and guidelines.
- Provided clear explanations to respondents about the purpose of the census, increasing their understanding and willingness to participate.
Education
High School Diploma -
Northampton High School
Eastville, VA06.2006
Skills
- Customer Service
- Analytical Thinking
- Software Proficiency
- Cross-functional Collaboration
- Attention to Detail
- Data Analysis
- Task Prioritization
- Time Management
- Problem Solving
- Organizational Skills
References
References available upon request.
Timeline
Deputy
Northampton County
06.2018 - Current
Attendant
Northampton County
09.2012 - 06.2018
LIne Cook
Coach Tavern Restaurant
02.2012 - 06.2018
Census Agent
Government
01.2010 - 07.2010
High School Diploma -
Northampton High School