Summary
Overview
Work History
Education
Skills
Certification
Military Service
Additional Information - Volunteer Experience
Timeline
Generic

Jessica U. Thompson

Anderson,United States

Summary

Skilled Hardware Associate with substantial experience in retail hardware environments. Demonstrated strengths in customer service, product knowledge and inventory management. Proven ability to effectively troubleshoot and resolve hardware related issues while ensuring optimal levels of customer satisfaction. Previous work has consistently resulted in improved store efficiency and increased sales performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Hardware Associate - temporary

Walmart
Powdersville, SC
01.2023 - 09.2023
  • Distributed returns to proper locations
  • Zoned (organized products)
  • Used a pallet jack and top stock cart while unloading freight
  • Stocked shelves
  • Cut fabric and priced with handheld printer

Temperature Screener - temporary

Accurate Diagnostics
Anderson, SC
04.2021 - 06.2021
  • Customer service
  • Temperature checks
  • Cleaning
  • Stocking
  • Inventory

Housekeeper - temporary

Drew Foam Companies Inc.
Anderson, SC
09.2018 - 02.2019
  • Cleaned restrooms; break rooms; offices
  • Kept lawns and parking lots free of debris
  • Stocked rooms with appropriate supplies

Seasonal Driver's Helper - temporary/seasonal

UPS
Anderson, SC
11.2015 - 01.2016
  • Assisted drivers with delivering packages to businesses and homes
  • Utilized handheld device in collecting customers' signatures
  • Managed paperwork

Community Training Home Specialist

Anderson County Disability and Special Needs Board
Anderson, SC
01.2014 - 01.2015
  • Was a re-hire (worked here 17 years prior)
  • Provided emotionally responsible care giving.
  • Provided support based upon personal outcomes.
  • Modeled companionship and treated those served with dignity, respect, and equality.
  • Implemented active treatment based upon habilitation plans, schedules, assessments, or other documentation. Maintained health, safety, and accountability of persons served at all times.
  • Assisted program participants with daily living, work, socialization and other related training areas.
  • Prepared medication for consumers: checked blood sugar; blood pressure; and contacted nurse if needed.
  • Assisted or trained program participants with meal preparation as needed or directed.
  • Transported program participants by vehicle or other means to community locations as directed.
  • Lifted individuals in and out of wheelchair; bath tub; etc.
  • Assisted passengers with loading and unloading as needed or directed.
  • Participated in habilitation plan development as needed or directed.
  • Prepared training material and training environment as needed to implement training objectives.
  • Assisted in behavioral management training as needed.
  • Assisted persons served with personal hygiene needs when required.
  • Assisted or performed facility maintenance tasks as directed.
  • Maintained compliance with Board policy and procedures.
  • Maintained appropriate documentation as directed (including electronic documentation).
  • Performed administrative functions as requested.
  • Assisted or completed household tasks as designated (e.g., cleaning, laundering, etc.)
  • Worked at other residential facilities as necessary.
  • Worked other shifts as necessary.
  • Other duties as assigned by supervisor, based on needs of individuals served

Client Support Specialist

Safe Harbor II.
Anderson, SC
01.2002 - 03.2005
  • Received and processed intake calls from survivors and accepted clients into shelter.
  • Facilitated new clients through intake procedures; explained procedures of the household; prepared necessary documentation and photographs for client records.
  • Ensured that the basic needs (food, clothing, medical assistance, etc.) of all clients in the shelter were met.
  • Maintained the client documentation and database for all incidents relating to clients (by accurately entering data into a computer system in a timely and efficient manner).
  • Assisted in maintaining a clean shelter; and performed other household contributions as needed.
  • Assisted in planning and executing client events (as well as other shelter projects).
  • Maintained annual victim service provider hours and attended training.
  • Provided coverage for shelter. Was assigned a home-based location; and asked to cover other locations as needed.
  • Ability to work independently and with limited supervision while applying established policies and procedures.
  • Demonstrated effective time management skills (by prioritizing tasks and meeting deadlines).
  • Consistently exemplified agency and team protocols; maintained professional boundaries; utilized trauma-informed approaches; and practiced compassionate accountability when interacting with both staff and clients.
  • Displayed the maturity and flexibility that was necessary in a crisis-oriented environment.
  • Demonstrated interpersonal skills by effectively communicating; actively listening; and provided de-escalation and emotional regulation (while maintaining healthy boundaries).
  • Demonstrated compassion and empathy while supporting clients experiencing a range of challenges (such as triggers, trauma symptoms, and various emotional, mental, or physical health concerns). This included, but was not limited to: active addiction, suicidal ideation, and mental health conditions.
  • Demonstrated a proactive attitude, drive for self-improvement, ability to problem-solve effectively and willing to assist team-members when needed.
  • Worked with teammates and clients to ensure the household was family friendly, clean, peaceful, and a healing environment.
  • Performed other or similar agency duties as assigned by supervisor and/or other agency management personnel.
  • Attended meetings as required.
  • Enthusiastically supported and modeled the mission and vision of Safe Harbor to peers, clients, and the community.

Education

Correspondence course - Visual merchandising

Penn Foster (formerly known as International Correspondence School)
Scranton, PA

Technical school - Real Estate

Tri-County Technical College
Pendleton, SC

Certificate Of Participation And Appreciation - Modeling And Acting

Revelations Modeling And Talent Agency
04.1992 - 06.1992

Military school - Hospital Corpsman

Naval Hospital Corpsman School
Great Lakes, IL

College - Business Administration and Management

Anderson College
Anderson, SC

College - Arts

Benedict College
Columbia, SC

Skills

  • Active listening
  • Effective communication
  • Time management
  • Proactive problem solving
  • Attention to detail
  • Organizational skills

Certification

  • Certificate of Recognition, 06/01/14, Present, For Successfully Completing the VANTEDGE Employment Essentials Workshop
  • Work Keys ACT, 05/01/12, Present, [Bronze] Work Ready - South Carolina In Recognition of Verified Skills in: Applied Mathematics, Locating Information, Reading for Information
  • Driver's License, 12/01/21, 12/31/29, Class: D (vehicles not exceeding 26,000 GVW; includes Class G and trike; does not include MTC or MTC w/ sidecar) Restrictions: A (corrective lens) Endorsements: none
  • American Heart Association, 08/01/14, 08/31/16, Heart Saver: First Aid, CPR, AED

Military Service

U.S. Navy, United States, E-3, 11/01/90, 07/31/91, Manned the helm (steering wheel) of the United States Ship, Shenandoah AD-44, Monitored the J.L. Board (which showed whereabouts of other ships in the vicinity), Promoted to Section Leader of my A-School class (Hospital Corpsman, Great Lakes), National Defense Service Medal, campaign badge recipient; authorized under the laws administered by the Department of Defense (active duty during wartime)

Additional Information - Volunteer Experience

Volunteer Library Aid, Concord Elementary School, Anderson, SC, 11/01/13, 01/31/15, Clerical duties, Read to students, Assisted patrons, Scanned books in and out, Sorted; filed; and shelved books according to classification system

Timeline

Hardware Associate - temporary

Walmart
01.2023 - 09.2023

Temperature Screener - temporary

Accurate Diagnostics
04.2021 - 06.2021

Housekeeper - temporary

Drew Foam Companies Inc.
09.2018 - 02.2019

Seasonal Driver's Helper - temporary/seasonal

UPS
11.2015 - 01.2016

Community Training Home Specialist

Anderson County Disability and Special Needs Board
01.2014 - 01.2015

Client Support Specialist

Safe Harbor II.
01.2002 - 03.2005

Certificate Of Participation And Appreciation - Modeling And Acting

Revelations Modeling And Talent Agency
04.1992 - 06.1992

Correspondence course - Visual merchandising

Penn Foster (formerly known as International Correspondence School)

Technical school - Real Estate

Tri-County Technical College

Military school - Hospital Corpsman

Naval Hospital Corpsman School

College - Business Administration and Management

Anderson College

College - Arts

Benedict College

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