Jessica Valdes
Laureldale,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Walmart
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Customer Service Cashier
Carpet Mart
03.2014 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Bath & Body Works
07.2008 - 02.2011
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Reading Community College
Reading, PA 11.2020 - 05.2022
High School Diploma -
Penn Foster
Scranton, PA07.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Management
- Complaint Handling
- Staff Monitoring
- Verbal and written communication
Additional Information
Volunteered at Glad Tidings as a child ministry for 3 years
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Walmart
08.2022 - Current
Reading Community College
11.2020 - 05.2022
Customer Service Cashier
Carpet Mart
03.2014 - 07.2017
Customer Service Representative
Bath & Body Works
07.2008 - 02.2011
High School Diploma -
Penn Foster
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