Jessica Valle
Waterloo,WI
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
9
9
years of professional experience
Work History
Comercial Cleaning
Swimwest Swiming School
08.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Comercial Cleaning
Childrens Community Center
05.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Comercial Cleaning
Van Holtens
12.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Slot Service Supervisor
Ho Chunknation
04.2015 - 10.2021
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
GED -
MATC
Watertown, WI09.2013
Skills
- Customer Relations
- Active Listening
- Analytical and Critical Thinking
- Calm Under Pressure
- Relationship Building
- Written Communication
- Supervision and Leadership
- Customer Service
- Dependable and Responsible
- We are bilingual English and Spanish
Timeline
Comercial Cleaning
Swimwest Swiming School
08.2022 - Current
Comercial Cleaning
Childrens Community Center
05.2022 - Current
Comercial Cleaning
Van Holtens
12.2021 - Current
Slot Service Supervisor
Ho Chunknation
04.2015 - 10.2021
GED -
MATC
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