Jessica Vallecillo
Fort Worth,TX
Summary
Dedicated Job Seeking Customer Service Representative fluent in English and Spanish language. Eager to provide excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Agent
Community Based; Travel Volunteer
01.2020 - Current
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Child Care Provider
Community Based Services
01.2014 - Current
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children.
Assistant Teacher Volunteer
Carter Park Elementary
01.2019 - 06.2020
- Worked with teacher and administrators to enforce school policies and procedures.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
GED -
Tarrant County College District
Fort Worth, TX04.2013
Skills
- Excellent Customer Service
- Verbal and Written Communication
- Document Management
- Data Entry
- Proficient with Microsoft Word
- Proficient with Excel and 10-Key
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Agent
Community Based; Travel Volunteer
01.2020 - Current
Assistant Teacher Volunteer
Carter Park Elementary
01.2019 - 06.2020
Child Care Provider
Community Based Services
01.2014 - Current
GED -
Tarrant County College District