Jessica Van Buren
Farmington Hills,MI
Summary
Professional capable of managing various responsibilities in fast-paced settings. Knowledgeable in a variety of fields and promoting terrific time management and relationship building skills.
Overview
15
15
years of professional experience
Work History
Salon Leader
Petco
Liconia, MI
05.2024 - Current
- Tracked financial metrics such as revenue, expenses, profits, to ensure profitability of the business.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Organized and managed the daily operations of a grooming salon.
- Conducted customer consultations to identify pet needs for grooming services.
- Maintained inventory of supplies to ensure that the necessary items were available at all times.
- Ensured that all equipment was in good working order and safety protocols were followed.
- Handled customer inquiries promptly and professionally.
EV Concierge
General Motors, GM
Detroit, MI
02.2023 - 05.2024
- Conducted follow-up calls to ensure resolution of customer complaints or issues.
- Actively monitored incoming emails related to help desk tickets.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified customer needs and provided solutions in a timely manner.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Insurance Agent
Farmers Insurance Agency
Farmington Hills, MI
12.2021 - 01.2023
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Educated and counseled clients about insurance coverage differences.
- Conducted research to identify ideal coverage options for customers.
- Communicated with clients by phone and email to answer questions and offer services.
- Answered insurer questions regarding policyholders.
- Promptly responded to reported claims by communicating with customers and reporting information.
IT Help Desk Analyst
CareTech Solutions Inc.
Troy, MI
04.2020 - 02.2022
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Created and maintained user accounts for new hires or current employees.
Call Center Representative
Metro Vein Centers
West Bloomfield, MI
06.2019 - 03.2020
- Completed up to 120 or more outgoing calls per day according to the assigned call list.
- Accurately documented calls and caller information in CPS software and made updates to data as needed.
- Handled payment processing duties and provided customers with receipts.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Dog Groomer
PetSmart Charities
Livonia, MI
03.2010 - 06.2019
- Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Promoted grooming services, packages and products to customers to increase store sales.
Education
Certification - Casualty And Property
Michigan School of Insurance
Remote 01-2022
Diploma - Graphic Design
Specs Howard School of Media Arts
Southfield, MI01-2020
Certification -
Canine Cosmetology
Lansing, MI01-2010
Bachelor of Science - Mass Communication
Rochester University
Rochester Hills, MISkills
- Customer service
- Inventory controls
- Inbound and outbound calls
- Administrative Functions
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Deadline management
- Technical support services
- Problem-Solving
- Remote Support
- Technical Troubleshooting
- HTML CSS
- CRM Software
- Customer follow-up
Timeline
Salon Leader
Petco
05.2024 - Current
EV Concierge
General Motors, GM
02.2023 - 05.2024
Insurance Agent
Farmers Insurance Agency
12.2021 - 01.2023
IT Help Desk Analyst
CareTech Solutions Inc.
04.2020 - 02.2022
Call Center Representative
Metro Vein Centers
06.2019 - 03.2020
Dog Groomer
PetSmart Charities
03.2010 - 06.2019
Certification - Casualty And Property
Michigan School of Insurance
Diploma - Graphic Design
Specs Howard School of Media Arts
Bachelor of Science - Mass Communication
Rochester University
Certification -
Canine Cosmetology
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