Jessica Van Cleave
Phoenix,AZ
Summary
Compassionate Patient Care Technician diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Community Bridges Inc.
Phoenix, AZ
07.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Shelter Staff Member
CASS (Central Arizona Shelter Services)
Phoenix, Arizona
08.2022 - 02.2023
- Provided assistance to clients in obtaining housing, completing applications and advocating for their needs.
- Assisted with the coordination of services related to emergency shelter operations, including intake, case management, discharge planning and community referrals.
- Monitored client progress during their stay at the shelter and provided support as needed.
- Engaged in crisis intervention when necessary to de-escalate volatile situations or provide comfort to distressed clients.
- Established positive relationships with individuals experiencing homelessness by engaging them in conversations about their goals and aspirations.
Assistant Manager
Culver's Restaurant
Northfield, Minnesota
11.2007 - 06.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Certified Peer Support Specialist
Community Bridges Inc.
Phoenix, AZ
03.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Senior Resident Counselor
Laura Baker Services Association
Northfield, Minnesota
08.2001 - 09.2007
- Participated in creating a positive environment by providing guidance and support to residents and their families.
- Collaborated with other departments such as dietary, activities, social services to provide holistic resident care.
- Maintained accurate records regarding daily operations including incident reports and progress notes.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
EMT/CNA
Northfield City Hospital
Northfield, Minnesota
04.1998 - 08.2000
- Assisted in the transport of patients from accident scenes to medical facilities.
- Performed basic life support, including CPR and airway management.
- Provided emergency care at the scene of an accident or other medical incident.
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-1992
Skills
- Patient services
- Compassionate care
- Emotional support
- Patient advocacy
- Patient observation
- Vitals documentation
- Active listening
Certifications
- Peer support certification. Just1Life. 2023, Community Bridges 2024
•CPI
Exp. 02/09/25
•National CPR Foundation
Standard CPR/AED
Date: 06/27/2023
•Patient Care Technician
Community Bridges
July, 2024
Timeline
Patient Care Technician
Community Bridges Inc.
07.2023 - Current
Certified Peer Support Specialist
Community Bridges Inc.
03.2023 - Current
Shelter Staff Member
CASS (Central Arizona Shelter Services)
08.2022 - 02.2023
Assistant Manager
Culver's Restaurant
11.2007 - 06.2016
Senior Resident Counselor
Laura Baker Services Association
08.2001 - 09.2007
EMT/CNA
Northfield City Hospital
04.1998 - 08.2000
High School Diploma -
Burnsville High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Desired Job Title
Patient Care TechnicianShelter Staff MemberAssistant ManagerSenior Resident Counselor EMT/CNAWork Type
Full TimeLocation Preference
On-SiteImportant To Me
Personal development programsCareer advancementQuote
" If you don't like something, change it. IF you can't change it, change your attitude. "
Maya Angelou
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