Jessica Van Dam

• Managed master calendar in our facility's salon, organizing customer appointments, employee schedules and special events
• Established warm rapport with our residents, making them feel at home, at ease, and part of a loving environment
• Checked in, checked out, and tended to all clients/residents throughout their visits, possessing deep compassion, patience, and understanding towards the unique needs of seniors
• Placed orders and managed inventory
• Prepared and organized charts
• Created and maintained weekly documents and spreadsheets
• Numerous incoming and outgoing phone calls, answered daily emails, took detailed messages and relayed them to appropriate personnel
• Utilized social media accounts and strategic marketing initiatives to promote business and build revenue
• Was asked to volunteer for and happily joined our Employee Enrichment Committee
• Consistently received positive feedback from guests on performance reviews

• Answered high-volume multi-line phone system, routed all calls, delivered quick and precise messages to staff in both office locations
• Exceptional multi-tasker who carried out quick-paced front desk check in and check out duties
• Addressed billing concerns, verified insurance plans, collected copays/past balances, presented & discussed billing statements with patients
• Scheduled all appointments
• Entered 100 + records daily into the electronic health management system
• Sent faxes to offices/hospitals; collected, distributed, and personally addressed incoming faxes as needed
• Provided exceptional customer service, with strong and sincere focus on presenting a warm, friendly, and comforting presence to patients and staff

I had the privilege of working for Pelican while living in Wilmington during the above mentioned years; and then moved out of state. Upon moving back I resumed my previous position with the company. Duties similar to above.

• Coordinated patient scheduling, check-in, and check-out for high-volume, multiple surgeon practice
• Gained excellent knowledge and understanding of ICD-9 and CPT coding
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability