Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Vannoy

digital shopper
Whitesburg,Tennessee

Summary

Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.

Overview

8
8
years of professional experience

Work History

Digital Shopper

Walmart
08.2024 - Current

Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.

Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.

Tracked substitutions and informed customers of changes.

Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Crew Member

McDonald's
08.2017 - 09.2019

Took orders, prepared meals, and collected payments.

Worked front counter, drive-thru and other areas.

Call Center Agent

Sykes Enterprises, Incorporated
09.2021 - 10.2022

Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Customer Service Agent

Sykes Morristown
10.2022 - 03.2023

Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Dollar General Cashier

Dollar General
06.2023 - 01.2024

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs.

count and handle all money

clean and stocking

Education

High school diploma -

Patrick Henry High School
Glade Spring, VA
12.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Digital Shopper

Walmart
08.2024 - Current

Dollar General Cashier

Dollar General
06.2023 - 01.2024

Customer Service Agent

Sykes Morristown
10.2022 - 03.2023

Call Center Agent

Sykes Enterprises, Incorporated
09.2021 - 10.2022

Crew Member

McDonald's
08.2017 - 09.2019

High school diploma -

Patrick Henry High School
Jessica Vannoydigital shopper
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