Jessica Vargas
Danbury
Summary
Banking professional with extensive experience at JPMorgan Chase, specializing in customer service and compliance. Demonstrated expertise in loan processing and account management, resulting in strong client relationships. Skilled in cash handling and customer education on banking products, leading to increased loyalty and satisfaction. Focused on delivering exceptional service and achieving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
Bethel
05.2017 - Current
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments, and cashier's checks.
- Maintained accurate records of all customer accounts and transactions.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions.
- Facilitated special banking services tailored to customer needs.
- 6s with account opening and maintenance.
Cashier
Kohls Department Store
Brookfield
07.2019 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Henry Abbott Technical High School
Danbury, CT05-2012
Skills
- Banking regulations
- Loan processing
- Sales proficiency
- Portfolio management
- Customer service
- Consumer banking
- Dual control vaults
- Teller operations
- Money auditing
- Cash handling procedures
- Check cashing and withdrawals
- Account opening and closing
- Product and service knowledge
Certification
Connecticut Notary Public
Timeline
Cashier
Kohls Department Store
07.2019 - 12.2022
Associate Banker
JPMorgan Chase
05.2017 - Current
High School Diploma -
Henry Abbott Technical High School