Jessica Vazquez
Gainesville,GA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Performance Foodservice. Excelled in bilingual support and adept at managing high-stress situations, showcasing flexibility and critical thinking. Demonstrated proficiency in data entry and Microsoft Excel, contributing to efficient order processing and heightened customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Performance Foodservice
11.2019 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Education
High School Diploma -
West Hall High School
Oakwood, GA05-2017
Skills
- Bilingual
- Flexibility and adaptability
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Order processing
- Call center experience
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Performance Foodservice
11.2019 - Current
High School Diploma -
West Hall High School
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