JESSICA VEGA
Allentown,PA
Overview
11
11
years of professional experience
Work History
Warehouse Operations Team Lead
Evident Scientific
11.2022 - Current
- Streamlined operational workflows to enhance team productivity and efficiency.
- Mentored team members on best practices and process improvements.
- Implemented training programs for new employees to ensure compliance with safety standards.
- Coordinated cross-functional communication to resolve operational challenges effectively.
- Developed standard operating procedures that improved task consistency and quality control.
- Facilitated regular team meetings to align goals, share updates, and foster collaboration among staff.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
Online Grocery Team Lead
WALMART
12.2018 - 12.2020
- Provided essential and effective training, and motivated the team to reach daily and weekly goals.
- Developed strategies, created reports and implemented a timeline to achieve set goals, delegated duties to ensure that work is efficiently and effectively carried out.
Customer Service Manager
WALMART
04.2018 - 12.2018
- Reviewed reports to establish baseline customer satisfaction levels.
- Promote a positive work environment for employees and lead by example.
- Manage staffing levels for service desk and other key areas.
- Ensure associates are adequately trained and up to date on current procedures.
- Assist the Assistant/Co/Store Manager as needed.
Front End Zone Manager
WALMART
10.2017 - 04.2018
- Established and maintained a professional environment, ensuring the best possible experience for customers and sales associates.
- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documents.
- Training and Supervision of all sales associates and secondary Front End Supervisors on all front end policies.
- Maintained neat, organized and safe Frontend.
- Maintained merchandise standards for registers, end caps and seasonal area.
- Assist the Assistant/Co/Store Manager as needed.
Overnight Customer Service Manager
WALMART
10.2017 - 04.2018
- Ensured all self checkouts were rest for the next business day as well as all registers.
- Assisted overnight cashiers zone and stock freight at registers.
- Assisted cashiers with any issues that arose.
- Ensured at returns were sorted into the right departments and returned to shelf.
- Assist the Assistant/Co/Store Manager as needed.
Consumables Department Manager
WALMART
10.2016 - 01.2017
- Maintained areas of responsibility in accordance with company policies and procedures by properly handling claims and returns.
- Identified shrink and damage by completing and retaining required paperwork.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Supported the achievement of financial goals by managing the customer inventory flow process.
- Provided customer service by acknowledging the customer, identifying customer needs assisted with purchase decisions and locating merchandise.
- Picked and binned merchandise using the inventory management system, completed bin audits, worked inventory exceptions, and corrected shelf capacities.
- Assist the Assistant/Co/Store Manager as needed.
Support Manager
WALMART
05.2016 - 10.2016
- Maintained inventory accuracy for the store by binning and picking merchandise utilizing the inventory management system.
- Maintained merchandise presentation by ensuring returns were properly shopped back to shelf in respective departments.
- Set up, cleaned and organized product displays.
- Ensured proper signing and pricing for merchandise.
- Resolved customer concerns and complaints.
- Assisted in training new associates in their respective positions.
- Assist the Assistant/Co/Store Manager as needed.
Overnight Customer Service Manager
WALMART
10.2015 - 05.2016
- Ensured all self checkouts were rest for the next business day as well as all registers.
- Assisted overnight cashiers zone and stock freight at registers.
- Assisted cashiers with any issues that arose.
- Ensured at returns were sorted into the right departments and returned to shelf.
- Assist the Assistant/Co/Store Manager as needed.
Overnight Cashier
WALMART
06.2015 - 10.2015
- Provided customer service by acknowledging the customer, identifying customer needs, while maintaining a safe shopping environment.
- Operated equipment such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.
- Cleaned and organized my register.
- Maintained frontend performance goals.
- Bagged items for customers and placed items in customers carts while following all shrink and safety procedures.
- Assisted in sorting the returns and delivering to respective personnel to ensure merchandise was reshopped back to shelf.
- Assisted in stocking of all frontend merchandise.
- Assisted in stocking, and organizing of seasonal merchandise.
- Assisted the Frontend Customer Service Manager as needed.
Overnight Stocker
WALMART
05.2015 - 06.2015
- Stocked and rotated merchandise.
- Ensured aisles were neat and organized.
- Ensured all signing and pricing was correct for respective merchandise.
- Assisted in building product features to help drive sales.
- Assisted customers in locating merchandise, and purchase decisions.
- Secured fragile and high-shrink merchandise in respective areas.
- Assist the Assistant/Co/Store Manager as needed.
Deli Sales Associate
WALMART
03.2015 - 05.2015
- Maintained the deli area with company policies and procedures by properly handling returns and claims.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Removed damaged or out-of-date goods.
- Provided deli products to customers, following company and regulatory procedures for food safety.
- Prepared deli products based on customer specifications.
- Operated and sanitized equipment, following company and regulatory procedures for food safety.
- Ensured merchandise was properly measured, packaged and stores.
- Provided customer service by acknowledging the customer, identifying customer needs, assisted with customer purchase decisions.
Customer Service Associate
WALMART
12.2014 - 03.2015
- Maintained service desk area by properly handling claims and returns.
- Fulfilled service desk requirements by processing merchandise returns, refunds, exchanges.
- Processed damaged and defective merchandise.
- Returned merchandise to respective departments.
- Maintained appropriate documentation.
Cashier
WALMART
06.2014 - 03.2015
- Provided customer service by acknowledging the customer, identifying customer needs, while maintaining a safe shopping environment.
- Operated equipment such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.
- Cleaned and organized my register.
- Maintained frontend performance goals.
- Bagged items for customers and placed items in customers carts while following all shrink and safety procedures.
- Assisted in sorting the returns and delivering to respective personnel to ensure merchandise was reshopped back to shelf.
- Assisted in stocking of all frontend merchandise.
- Assisted in stocking, and organizing of seasonal merchandise.
- Assisted the Frontend Customer Service Manager as needed.
Education
GED - undefined
F.E.G.S
Bronx, NYSkills
- Time Management
- Multi Tasking
- Communication skills
- Cash Handling
- Customer Service
- Leadership skills
- Organizational skills
- Able to motivate team members
Timeline
Warehouse Operations Team Lead
Evident Scientific
11.2022 - Current
Online Grocery Team Lead
WALMART
12.2018 - 12.2020
Customer Service Manager
WALMART
04.2018 - 12.2018
Front End Zone Manager
WALMART
10.2017 - 04.2018
Overnight Customer Service Manager
WALMART
10.2017 - 04.2018
Consumables Department Manager
WALMART
10.2016 - 01.2017
Support Manager
WALMART
05.2016 - 10.2016
Overnight Customer Service Manager
WALMART
10.2015 - 05.2016
Overnight Cashier
WALMART
06.2015 - 10.2015
Overnight Stocker
WALMART
05.2015 - 06.2015
Deli Sales Associate
WALMART
03.2015 - 05.2015
Customer Service Associate
WALMART
12.2014 - 03.2015
Cashier
WALMART
06.2014 - 03.2015
GED - undefined
F.E.G.S
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