Jessica Velasco
Grants,NM
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Client Services Representative/Estimator
Stewart Brothers Drilling Co
12.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Analyzed plans and specifications to identify scope and cost of projects.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Prepared bids and proposals to submit to clients and secure new business.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Attended project meetings to provide updates and insights on project costs.
- Evaluated subcontractor bids to obtain best value for projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Efficient in Quickbooks, Excel, Microsoft Word, Sharepoint and Power Point.
- Develop relationships with clients, vendors, and subcontractors.
- Verify employees using E-Verify.
Accounts Payable/Receptionist Clerk
Stewart Brothers Drilling Co
09.2020 - 12.2021
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Skilled at working independently and collaboratively in a team environment.
- Conducted employment verification using E-Verify.
- Created employee files.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Input financial data and produced reports using Quickbooks.
- Assisted with AP pay runs.
- Entered figures using 10-key calculator to compute data quickly.
- Filled out and submitted forms for new vendor credit applications to open new accounts.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Added and updated records with current materials.
- Created and printed labels for well-organized filing.
- Followed security protocols to protect sensitive and proprietary information.
Team Leader
Surf Shack Pizza
09.2016 - 09.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Processed payroll utilizing Quickbooks, completing deposits, performing pay adjustments and promptly distributing checks.
- Recruited top talent to maximize profitability.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Set schedules for staff by planning and designating shifts and hours.
Front of House Team Member
Surf Shack Pizza
09.2012 - 09.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
High School Diploma -
Lancaster High School
05.2012
Skills
- Document Processing
- Clerical Support
- Information Protection
- Report Preparation
- Records Maintenance
- File Management
- Client Relations
- Teamwork and Collaboration
- Self-Driven and Motivated
- Attention to Detail
- Time Management
- Quick Learner/Willing to Learn New Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Services Representative/Estimator
Stewart Brothers Drilling Co
12.2021 - Current
Accounts Payable/Receptionist Clerk
Stewart Brothers Drilling Co
09.2020 - 12.2021
Team Leader
Surf Shack Pizza
09.2016 - 09.2020
Front of House Team Member
Surf Shack Pizza
09.2012 - 09.2016
High School Diploma -
Lancaster High School
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