Jessica Velasco
Huntington Park,CA
Summary
Sociable server offering experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Food and Beverage Floor Server
Viejas Casino and Resort
Alpine , CA
09.2024 - 11.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Filled condiments and napkin containers during slack periods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
Casino Porter Housekeeping
Viejas Casino and Resort
Alpine, CA
04.2023 - 09.2024
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Performed basic maintenance and cleaning.
- Provided directions or information about local attractions upon request.
- Conducted floor patrols to ensure safety and security of customers and staff.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Notified managers of repair needs or additions to building operating systems.
- Enforced house rules concerning gaming activities in order to maintain a safe and secure environment.
- Sanitized frequented areas and equipment using approved supplies.
- Greeted guests and provided exceptional customer service.
- Checked restrooms regularly for cleanliness and stocked necessary supplies when needed.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Completed routine maintenance checks, notifying management of needed repairs.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Maintained cleanliness of casino area by sweeping, mopping floors, wiping down surfaces, emptying trash cans.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Answered guest inquiries regarding gaming rules and regulations in a professional manner.
Education
San Diego High School
San Diego, CASkills
- Team member support
- Order delivery practices
- Table resetting
- Food inspection
- Price memorization
- Menu memorization
- Wine pairings
- Server training
- Positive and professional
- Table setting arrangements
- Table setting knowledge
- Food safety oversight
- Dietary restrictions knowledge
- Food and beverage pairings
- Safe food handling
- Take-out service
- Responsible beverage service
- Supply restocking
- Team collaboration
- Point-of-sale system
- Customer service
- Guest engagement
- Guest relations management
- Order accuracy
- Food safety practices
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Cash handling
Timeline
Food and Beverage Floor Server
Viejas Casino and Resort
09.2024 - 11.2024
Casino Porter Housekeeping
Viejas Casino and Resort
04.2023 - 09.2024
San Diego High School