Jessica Velasquez
Houston
Summary
Dedicated clinical team lead with expertise in patient care coordination and clinical oversight. Proven ability to enhance staff competencies and improve service delivery efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Team Lead
Memorial Hermann Neighborhood Health Center
Houston, TX
07.2009 - Current
- Medical Assistant 2009-present
- ADA coordinator 20023-present
- Employee Safety Council Member 2024-present
- Led clinical team to ensure adherence to health protocols and best practices.
- Implemented training programs to enhance staff competencies and patient care.
- Coordinated patient care initiatives, improving overall service delivery efficiency.
- Mentored junior staff, promoting professional development and enhancing team capabilities.
- Ensured compliance with regulatory requirements through diligent monitoring of clinical processes and staff adherence to guidelines.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Ordered and restocked medical supplies for office.
- Manages the scheduling and assignment of clinical staff to ensure adequate coverages and optimal patient care.
- Assisted providers in providing patient care, including taking vitals signs, collection specimens and and administering medications.
- Managed patient scheduling and ensured timely appointments for efficient workflow.
- Prepared examination rooms by sterilizing equipment and using availability of necessary supplies.
- Performed basin laboratory testes such as blood draws, urinalysis and EKGs with precision and adherence to safety protocols.
- Coordinated referrals to specialist based on providers recommendations.
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure.
- Trained new staff on office protocols and medical procedures to improve team performance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, results, scheduling appointments and direct calls to staff.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Education
High School Diploma -
Waltrip High School
Houston, TXLone Star College
Houston, TXTrade School - Medical Assistant
Academy of Health Care Profession College
Houston, TXSkills
- ECW and EPIC knowledgeable
- Patient care coordination
- Clinical research
- Clinical oversight
- HIPAA compliance
- Quality improvement
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Direct patient care
- Laboratory techniques
- Organizational skills
- Decision-making
- Immunization administration
- Coaching and mentoring
- Staff management
- Data analysis
- Patient counseling
- Documentation and reporting
Accomplishments
- Collaborated with Quality Specialty team in the development of 5s project.
- Achieved 96% audit score from previous 73% score by introducing and maintaining 5s tasks with all staff.
- Employee of the year nominee 12/2025
Certification
- Nationally Certified Medical Assistant
- BLS certified
Languages
English
Spanish
Timeline
Clinical Team Lead
Memorial Hermann Neighborhood Health Center
07.2009 - Current
High School Diploma -
Waltrip High School
Lone Star College
Trade School - Medical Assistant
Academy of Health Care Profession College